Blackwood’s Aberdeen services is a five star success
A housing support service has been heavily praised by the Care Inspectorate after it received a five star review for its services.
Blackwood’s Aberdeen Services recently underwent a short-notice inspection for which it was awarded five stars for its commitment to person centred care, strong team work implementation and strong support from staff.
The Inspection Report revealed five star grades in the “staffing”, “care and support” and “management and leadership” categories.
Customers, in particular, reported high levels of satisfaction, praising the dedicated staff who encourage them to live independently in their own homes, and to get involved in the activities of the wider community.
The staff at Aberdeen Services are dedicated to ensuring that the opinions of the residents who live there are welcomed. The inspection found that not only did staff seek out feedback from their customers, they also acted on it, therefore ensuring that the suggestions could have a positive impact on the whole community.
Debbie Maitland, manager at Aberdeen Services, was thrilled with the Care Inspectorate report and its’ five-star review of the provision, its organisation and its staff.
She said: “Both staff and customers were delighted with the score and feel it’s a great way to reflect the positive atmosphere in place at in our services in Aberdeen.
“We pride ourselves on supplying our staff with the very best training, ensuring that our management team is kept up-to-date with the best practices and wider developments that impact on the local service.
“All of our staff receive regular supervisions, have a high level of training and are enthusiastic and committed to their roles.
“There is definitely a real team ethic in Aberdeen and we are confident that our customers know and have working relationships with staff, to such a level where they know that their views will be heard.
Debbie is also continually striving to improve the service and is thankful to the Care Inspectorate for providing further key points for Aberdeen Services to work on.
She added: “Feedback from the Care Inspectorate is always very welcome and is taken very seriously to ensure that we consistently deliver high quality service all year round.”
Blackwood chief executive, Fanchea Kelly, said: “I’m thrilled with the five star review Aberdeen Services received for its committed and attentive staff. It’s great that the customers feel so at home and so positive about their experiences of Blackwood in the north.
“It’s a testament to Blackwood’s commitment to providing a high level of care and support to customers that is frequently inspected and maintained.
“The people who use Blackwood services are at the heart of shaping its future. Their experiences and input steer our new policies and innovation at Board level, in regional scrutiny panels and via tenant surveys.
“Therefore, it’s fantastic to know that one of the key strengths in Aberdeen is the care and support provided by the staff, who provide the basis of the great feedback experienced in this development.”