Cloch signs four-year reactive & void maintenance contract with MPS

Cloch Housing Association has announced a four-year contract with MPS.

Previously known as Mitie, the new contractor will handle most of Cloch’s reactive maintenance and voids work across the social landlord’s stock of 1,390 properties and the associated common areas.

Cloch and MPS housing staff at their pre-start meeting at Cloch’s offices

The contract, which starts on April 1, is worth over £3 million and will see MPS replacing Novus as Cloch’s main contractor. With a focus on improving customer service and getting jobs done to a high level of satisfaction, MPS and Cloch will work to secure community benefits through training and employability measures as well as delivering an outstanding service to Cloch’s customers.

Paul McColgan, Cloch’s property services manager, said: “Cloch Housing Association is delighted to announce that MPS will be delivering our Reactive and Voids maintenance service from 1st April 2019. We are all looking forward to working in partnership to deliver an excellent customer focused service to all our customers. We understand what is important to our tenants and that is getting repairs done as quickly as possible and to as high a standard as possible, this is what we will be looking to achieve.”

Vicky Fordham-Lewis, managing director at MPS, added: “We’re delighted to be working in partnership with Cloch Housing Association on this important repairs and maintenance contract. We look forward to working in partnership to deliver high quality services, secure value for money and achieve high levels of customer satisfaction for both Cloch Housing Association and their residents.”

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