Extended Charter indicators highlight improved performance of landlords



George Walker
George Walker

The Scottish Housing Regulator has published its annual reports on the performance of landlords against the Scottish Social Housing Charter and has introduced a new range of performance information to tenants.

The Regulator said its new expanded suite aims to empower tenants by giving them access to more information about their landlord’s performance than ever before. The suite strengthens the range of performance information it makes available each year and meets open data standards.

It includes its fourth national analysis of landlords’ Charter performance, landlord report and comparison tool and new, live online data tables.

This year, for the first time, tenants and landlords can use the Regulator’s new, live, online data tables to get the latest information about how landlords across Scotland are performing against all 16 Charter standards and outcomes.

The Regulator’s national analysis shows that, overall, landlords are continuing to deliver good services and tenant satisfaction remains high. Nine out of ten social housing tenants are satisfied with the overall service their landlord provides.

The landlord reports let tenants see how their landlord is performing when it comes to the things they said matter most: homes and rents, quality and maintenance, neighbourhoods, tenant satisfaction and value for money.

With the interactive online comparison tool tenants can compare their landlord’s performance and see how it has changed over the first four years of the Charter.

charter3George Walker, the chair of the Scottish Housing Regulator, said: “This year, we’ve made available a wider range of information about landlords’ Charter performance than ever before. Our new, extended, suite gives new, detailed information to landlords about performance against all of the Charter indicators. I hope landlords find it useful for benchmarking their performance.

“Our national analysis shows that, overall, landlords are continuing to perform well. They’ve improved or maintained performance against almost all of the Social Housing Charter standards. This is good news for tenants, particularly given last year’s strong performance from landlords.

“On the whole, most tenants are satisfied with their landlord’s performance.  Performance varies underneath the national picture and some landlords have more work to do than others to improve.

“Tenants have told us that our landlord reports and comparison tool are a useful and simple way to find out about how their landlord is doing when it comes to the things that matter most. I hope our information helps tenants to engage with their landlords and work together to keep improving the important services they provide.”

The Regulator’s national analysis, its landlord reports and comparison tool, its new, live data tables and all of the information from landlords about their performance are all available on its website.



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