Housing help as it app-ens unveiled by Theune
The totally free self-service App uses the latest software to offer a range of services previously unavailable on phones or tablets.
Thenue described it as a “great digital advance” and says it is part of its Digital Strategy to ensure that people can contact the Association as easily as possible.
Thenue will retain all its existing methods of making contact with the Association with which many of its customers are already familiar.
Brian Gannon, Thenue’s head of housing and community regeneration, said: “Thenue has been developing our Digital Strategy which sets out in detail how we will maximise our residents’ access to the internet by supporting and encouraging them to go online.
“We also want to operate as efficiently as we can in line with our ongoing desire to deliver value for money in everything we do. The App is a brilliant way of moving forward digitally.
“Thenue also believes that by providing our own online services for those customers who regularly use the internet, we will free up our staff resources to better assist those tenants who need one to one support from us.”
The App is fully integrated with Thenue’s housing management system which means tenants can view up to date transactions on their rent account and their repair history. Customers will also be able to report a repair, make a neighbour complaint and make a wide range of service requests - all of which immediately appear on Thenue’s system for action by staff.
Greg Johns, CEO of developer 1st Touch, which worked closely with Thenue to create it, said: “Thenue is widely respected as one of the leading lights among housing associations in helping its customers embrace digital advances. We are very impressed with all it is doing to support both customers and communities.
“Supporting digital customers’ access is an important element of Thenue’s strategy and we are delighted that they have chosen to ask 1st Touch to supply the self-service app which will drive both customer service and efficiency.”