Under Ofgem’s safety net, the energy supply of Hub Energy’s customers will continue and outstanding credit balances of domestic customers will be protected.

Ofgem said it will choose a new supplier to take on all of Hub Energy’s customers. This supplier will contact these customers shortly after being appointed.

Ofgem’s advice to Hub Energy’s customers in the meantime is to:

• Not switch to another energy supplier until a new one has been appointed and you have been contacted by them in the following weeks.
• Take a meter reading ready for when your new supplier contacts you.

This will make the process of transferring customers over to the chosen supplier, and paying back any outstanding credit balances, as smooth as possible.

Neil Lawrence, director of retail at Ofgem, said: “I understand that a supplier going out of business is unsettling for customers, however Hub Energy customers do not need to worry. Under our safety net we’ll make sure your energy supplies continue and if you are a domestic customer and have a credit on your bill with Hub this is protected and you will not lose the money that is owed to you by Hub.

“Ofgem will now choose a new supplier for you and while we are doing this our advice is to wait until we appoint a new supplier and do not switch in the meantime. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff.”