Mears hub visit for North Lanarkshire Tenants’ Federation



Councillor Barry McCulloch, convener of housing (centre front row), members of North Lanarkshire Federation of Tenants and Residents, Mears managing director, Barry Duncan (back row, third from right) and staff from Mears get together for the visit
Councillor Barry McCulloch, convener of housing (centre front row), members of North Lanarkshire Federation of Tenants and Residents, Mears managing director, Barry Duncan (back row, third from right) and staff from Mears get together for the visit

North Lanarkshire Federation of Tenants and Residents (NLF) visited the Mears repair service to see its North Lanarkshire wide operation in action.

The opportunity came following a request from North Lanarkshire Council’s housing convener Councillor Barry McCulloch, and the federation was delighted to see first-hand how the repairs service is delivered to over 37,000 homes across the area.

During the tour of Mears the Federation:

  • Took a trip around the depot to see how kitchen and bathroom replacements are undertaken,
  • Watched a demonstration of the Personal Digital Assistants (PDA’s), carried by tradespeople, which photograph all repairs before and after,
  • Saw how quality is monitored and measured including post inspection of repairs by Mears and North Lanarkshire Council,
  • Discussed the timescales and standards tenants can expect, and
  • Learned about the benefits Mears bring to the area, including local employment and the recruitment of almost 100 modern apprentices living in North Lanarkshire.

Also attending was Mears managing director, Barry Duncan and Councillor Barry McCulloch as well as operational staff who held a Q&A session on the service and were on hand to provide information to the Federation.

Mears manager, Chic Queen, talks through operations in the repairs and performance depot
Mears manager, Chic Queen, talks through operations in the repairs and performance depot

Barry Duncan said: “We were delighted to welcome the Federation to our branch to see how we deliver the Local Homes Repairs, Voids and Capital Works Service

“We are extremely proud of our partnership with North Lanarkshire, jointly our teams work hard to ensure we deliver excellent customer service and high levels of satisfaction to tenants and residents at all times. The visit by the Federation demonstrates our commitment to work with residents and look at ways to further improve satisfaction.”

Councillor McCulloch added: “It was great to visit the nerve centre of Mears to see how the housing repairs service is delivered to the people of North Lanarkshire, In particular it gives our tenants a chance to see the process from a repair request being logged to it being delivered, and also how new technology is shaping service delivery.

“I hope the Federation found their experience an interesting one; I know I did.”



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