Positive inspection reports for West Dunbartonshire care services

Councillor Gail Casey, chairperson of West Dunbartonshire Health and Social Care Partnership, with ladies from Dalreoch Day Centre and Dalreoch House (from left) Margaret McInally, Lorna Dennett (front), Betty Wilson, Cllr Gail Casey (front), Ann Jennings, and Jenny Campbell (front)
Councillor Gail Casey, chairperson of West Dunbartonshire Health and Social Care Partnership, with ladies from Dalreoch Day Centre and Dalreoch House (from left) Margaret McInally, Lorna Dennett (front), Betty Wilson, Cllr Gail Casey (front), Ann Jennings, and Jenny Campbell (front)

Four West Dunbartonshire care homes and centres have received positive reports from inspectors for their support of older people.

Dalreoch Day Centre (Dumbarton), Boquhanran House (Clydebank), Mount Pleasant House (Old Kilpatrick) and Dalreoch House (Dumbarton) all received ‘very good’ and ‘good’ grades following visits from Care Inspectorate staff.

The inspections focused on four areas: quality of care and support, environment, staffing and management, and leadership.

The most recent visits saw several areas achieve a grade 5, which is awarded to centres providing a ‘very good’ service.

These were management and leadership at Boquhanran House, staffing at Mount Pleasant, and both staffing and management and leadership at Dalreoch House.

The inspection report for Boquhanran House also demonstrated a significant improvement, with service grades jumping from grade 3 across all four areas to grades 4 and 5 in less than a year.

Inspectors received positive comments from visitors regarding communications between staff, management and them, while residents communicated that they were happy with how they were involved with how the service is delivered.

While at Dalreoch Day Centre inspectors noted the “warm and welcoming atmosphere” and observed that service users are involved in welcoming new people and making them feel integrated.

At Dalreoch House residents highlighted to inspectors the kindness of the staff and “nice atmosphere” of the home.

While at Mount Pleasant House inspectors noted the “welcoming and relaxed” atmosphere and said staff were well thought of by residents and relatives spoken to.

Councillor Gail Casey, chairperson of West Dunbartonshire Health and Social Care Partnership, said: “It is fantastic to receive such positive reports regarding the care of older people at these four West Dunbartonshire services.

“It is encouraging to see that the service users spoken to by inspectors had high praise for their surroundings and the staff who care for them. I’d like to thank our employees for their dedication and commitment to helping our older residents.

“This council believes it so important to ensure our older people experience an excellent quality of life. These reports suggest we are delivering on that ambition in these services.”

@WDCouncil

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