Queens Cross Housing Association wins Silver accreditation for scrutiny



Ilene Campbell, TIS Chief Executive; Marilyn Clewes, Chair of Queens Cross Housing Association Board; Shona Stephen, Queens Cross Housing Association Chief Executive; Elaine Byrne, Scotland’s Housing Network Managing Director
Pictured (l-r): Ilene Campbell, TIS Chief Executive; Marilyn Clewes, Chair of Queens Cross Housing Association Board; Shona Stephen, Queens Cross Housing Association Chief Executive; Elaine Byrne, Scotland’s Housing Network Managing Director

Queens Cross Housing Association (QCHA) has achieved a Silver accreditation for scrutiny from TIS in partnership with Scotland’s Housing Network.

Launched in 2016, the accreditation programme harnesses expertise to measure performance and highlight the initiatives social rented landlords are taking to lead the way and sustain tenant scrutiny throughout Scotland. It recognises a level of tenant participation, engagement, and influence by a standard of gold, silver, or bronze.

Together with a number of tenants, Queens Cross Housing Association celebrated their achievement with a morning tea event.

TIS chief executive Ilene Campbell, presenting the accreditation certificate, said: “This level of award reflects the relentless dedication and commitment of Queens Cross Housing Association to deliver the very best housing services to tenants.

“Their robust methods of partnership working makes it clear to see that tenants are at the heart of shaping the Association’s future.”

Scotland’s Housing Network director Elaine Byrne added: “Never before has it been so crucial that tenants work together with their landlords to have their say and influence service, standard, and policy decisions.

“Tenant scrutiny provides landlords with a valuable insight into where scarce resources should be prioritised, so that performance levels and rent affordability are properly aligned.”

An independent panel of assessors reviewed a portfolio assembled by QCHA to evidence their efforts to maintain and strengthen scrutiny and formed a final audit report, which hailed the association’s drive to encourage tenants to steer policy and make an impact on the housing services that they receive.

The report also commended the association’s efforts to successfully create a culture that is committed to seeking feedback from tenants and customers to maximise involvement.

Shona Stephen, chief executive of Queens Cross Housing Association, said: “I’m delighted that the work and dedication of our tenant scrutiny group has been recognised with a Silver award.

“Giving local communities and tenants real influence in the decisions and services that affect them is a key strand of our business strategy. This award is a major step forward in recognising the importance of tenants’ voices in what we do.”



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