River Clyde Homes to deliver financial advice direct to customers’ homes
River Clyde Homes has produced a second edition of its financial advice magazine which has been distributed to all tenants to help them through what is proving to be a challenging time for those who receive benefits.
Money Talks provides practical information and suggestions to help customers to deal with the changes brought by Universal Credit. It also looks at the practical services and support that River Clyde Homes provides to its customers for financial inclusion.
The Welfare Reform Act 2012 introduced major changes to the social welfare system. Some changes affect only social housing tenants, while others affect all benefit claimants. What is clear is that the Act is having a massive impact on customers who claim benefits, their landlords and the range of agencies who provide money and benefits advice.
Heather McLaughlin, tenancy sustainment and support manager, who co-ordinated the magazine, said: “Feedback from the first of edition of Money Talks was very positive, so we wanted to remind customers of the impact of Welfare Reform. It is a big risk to our customers and the business and the team is working hard to ensure that we are in contact with all those affected. The fact that we helped customers gain £1.57m in additional benefits last year is something we’re very proud of.”
Customers who need help or advice should contact River Clyde Homes on 0800 013 2196. The magazine can also be found on the River Clyde Homes website.