Service delivery briefing note updated by SFHA

The Scottish Federation of Housing Associations (SFHA) has updated its COVID-19 briefing for social landlords on service delivery.

The update includes new information on phase one of the proposed route map, multi-storey and high-density flats, Coronavirus Job Retention Scheme, and the Test and Protect strategy.

Service delivery briefing note updated by SFHA

The series of briefing notes have been produced to help housing associations and co-operatives through the COVID-19 crisis.

Initially published on March 23, the service delivery briefing now covers:

This briefing covers the following topics:

  • Managing Staff
    • Employer’s Duties
    • Key Workers
    • Other Staff
    • COVID-19 Texting for Staff
  • Managing Essential Services
    • Regulation and Current Restrictions
    • Tenant Support
    • Tenant Services
    • Allocations
    • Multi-storey and High-density Flats
    • Recording Service Disruption
  • Supporting Social Distancing
  • Appendix
    • Communication Templates
    • Key Worker Framework
    • Sample Telephone Questionnaire
    • Indicative Contactless Letting Protocol
    • Useful Links

Download the service delivery briefing note here.

  • Read all of our articles relating to COVID-19 here.
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