SFHA issues briefing note on key worker testing and allocations



The Scottish Federation of Housing Associations (SFHA) has updated its COVID-19 briefing on service delivery to include updates on key worker testing, allocations and links to external sources.

The new templates include a sample telephone questionnaire and a contactless lettings protocol.

A series of briefing notes have been produced to help housing associations and co-operatives through the COVID-19 crisis.

The service delivery briefing covers the following topics:

  • Managing Staff
    • Employer’s Duties
    • Key Workers
    • Other Staff
  • Managing Essential Services
    • Regulation and Current Restrictions
    • Tenant Support
    • Tenant Services
    • Allocations
    • Recording Service Disruption
  • Supporting Social Distancing
  • Appendix
    • Communication Templates
    • Key Worker Framework
    • Sample Telephone Questionnaire
    • Indicative Contactless Letting Protocol
    • Useful Links

The SFHA team will update the briefings as circumstances change and more information becomes available.

Download the briefing note here.

  • Read all of our articles relating to COVID-19 here.

Tags: SFHA, COVID-19



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