Social landlords maintain strong Charter performance

Scottish social landlords continue to perform well in the service areas that matter most to tenants, according to the Scottish Housing Regulator.

Social landlords maintain strong Charter performance

George Walker

The headline findings of the Regulator’s sixth national analysis of landlords’ performance against the Scottish Social Housing Charter revealed a continued strong performance across the majority of the Charter standards and outcomes.

Tenant satisfaction remains high, with nine out of ten social housing tenants satisfied with their landlord’s overall service, today’s report revealed.

The publication comes alongside a suite of performance information from the Regulator which includes a summary report on each landlord’s Charter performance, an online comparison tool, live data tables, and all of the information landlords provided under the Charter.

The landlord reports and comparison tool let tenants find out about their landlord’s performance in the areas tenants said matter most: homes and rents, quality and maintenance, neighbourhoods, tenant satisfaction, and value for money.

Social landlords maintain strong Charter performance

The Regulator’s data tables show how landlords performed against each Charter standard and outcome. Landlords can use them to benchmark their performance.

George Walker, the chair of the Scottish Housing Regulator, said: “It’s good to see the continued strong performance from Scotland’s social landlords this year. They maintained performance across the majority of the Charter standards and outcomes and continue to do well in the areas tenants said matter most.

“Alongside our national analysis, our landlord reports and comparison tool go live today. These simple tools let tenants find out about and compare their own landlord’s performance against the Charter.” 

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