Top marks for Cloch customer service staff



Six of Cloch Housing Association’s customer service staff have passed their recent Omfax Repair Reporting Course with flying colours.

Designed to improve the skills and knowledge of front line staff who take and monitor reactive repairs, this comprehensive online course proved challenging and really worthwhile.

The successful staff and their certificates

The staff from customer connections and property services had three months to complete the course and sat four exams in order to gain their certificate.

Four of the six staff achieved a Gold Certificate which is achieved when the participant achieves an average of over 90% across the four exams. The other two narrowly missed out.

The course covers all components of a property, both internally and externally as well as helping staff with decision making about what is an emergency, urgent and routine repair.

Corporate services manager, Liz Bowden, who manages Cloch’s one-stop customer contact team Customer Connections, participated in the course alongside her team.

She said: “I am delighted at the success of the team. Even staff who have been working in repairs for over a decade gained something from the course. It gave staff new information, improved their knowledge in some areas and overall improved the skill level in our non-technical, front line staff.  We now have a second set of three staff doing the course including one of our Modern Apprentices.”



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