Bield has introduced a new ‘Responding to Domestic Abuse’ policy aimed at safeguarding older tenants and reinforcing its pledge to create safe living environments.

According to Scottish Government data, in 2023-24 nearly 5,000 domestic abuse cases were reported involving people aged over 50 – highlighting a serious issue that Bield is determined to address.

The move comes as part of Bield’s commitment to the Chartered Institute of Housing’s (CIH) Make a Stand pledge, a sector-wide initiative that ensures housing providers proactively tackle domestic abuse.

Zhan McIntyre, head of policy and customer standards at Bield, said the new policy delivers clear and compassionate guidance, ensuring a survivor-focused approach that prioritises safety and empowerment.

“This policy is about consistency and compassion,” added Zhan. “We are embedding a systematic, organisation-wide response so no tenant feels isolated or unsupported.

“It’s a significant step forward to ensure older people can live safely, free from fear, and with access to expert help.”

The policy outlines the steps staff will take when responding to incidents of domestic abuse, including signposting tenants to the Disclosure Scheme for Domestic Abuse Scotland (DSDAS).

It ensures collaboration with Police Scotland and specialist organisations to provide tailored support, including risk assessments, enhanced security measures, and access to priority housing points for those needing to relocate.

Tracey Howatt, director of customer experience at Bield, added: “Older people can face unique and often hidden barriers when seeking help for domestic abuse.

“We are addressing this by fostering a supportive culture within our communities and making sure staff have the tools and training to respond effectively.”

Bield said the introduction of this policy highlights its proactive stance on a pressing social issue. By learning from best practices across the housing sector, the organisation is bolstering its safeguarding responsibilities and ensuring older people are not left behind in the domestic abuse conversation.

The policy also reflects Bield’s commitment to co-production – ensuring tenants’ voices are integral to shaping services. This collaborative approach helps Bield better understand the challenges faced by older people and create solutions tailored to their needs.

The policy will be accompanied by internal training and awareness campaigns, helping to ensure that staff at all levels are confident in identifying and addressing domestic abuse. It will also ensure that tenancy agreements actively protect victims and support efforts to hold perpetrators accountable.