The accreditation process tests in detail areas that research has indicated are a top priority for customers.

Cairn’s award comes after several years of continuous and sustained performance improvements and followed days after the Association was included in the Sunday Times list of the top not-for-profit employers in the UK.

John Davidson, Cairn’s director of customer services, said: “Our team are delighted to have been recognised for Customer Service Excellence. Working through the accreditation process highlighted areas of customer services where our team are best in their class. We have a lot to celebrate and some great ideas for where we can continue to improve.

“This award demonstrates Cairn’s commitment to delivering excellent services to our customers and places us amongst a small handful of RSL’s in Scotland to have received the award.”

To find out how Cairn is focusing on great customer services please contact John Davidson on 0800 990 3405 or john.davidson@cairnha.com.