This is the first time the CFU has published a distinct Scottish work plan following the devolution of consumer advocacy powers last year.

The CFU is the part of CAS that acts as the representative body for consumers in the three big regulated sectors in Scotland - energy, post and water.

Key themes in the draft work plan include:

Sam Ghibaldan, CFU manager, said: “Consumers face a period of significant change in many areas, from the impact of new technologies, to new policy and regulation. This brings both opportunity and risk. Further, Scotland’s geography and population distribution pose particular challenges in the energy, post and water sectors. The CFU uses evidence to ensure that consumers’ interests in areas from fuel poverty, to access to postal services, and water quality are addressed by companies, regulators and government.

“The consumer perspective should be central to successful policy and regulation. For example, achieving climate change targets has to engage consumers more effectively to change their behaviour.

“The CFU’s draft work plan for 2017-18 seeks to deliver good outcomes for consumers. The views of consumers and stakeholders are integral to our planning and we welcome responses to this consultation, which closes on 22nd March.”