In Scotland, 45 organisations hold the IIP Platinum Award, of which eight are housing associations. Cassiltoun was first awarded the IIP Platinum Award in June 2017.

To achieve the highest Platinum standard, organisations must demonstrate ‘high performance’ in at least seven of the nine assessment indicators. By doing so, they show that their values, culture and processes are based on the needs of their organisation and that they are understood, respected and adopted by every member of their business.

Cassiltoun said the report highlighted that its values are very strong with staff demonstrating what they mean to them, the work they do and how they work with tenants. Staff explained the importance of integrity, leadership, the ability to manage and respond to change and the importance of innovation to deliver excellent customer service to tenants and the local community. Collaborative working at all levels of the organisation was observed which demonstrated strong team spirit.

Staff recognise that each individual plays a key role in contributing to the success of the business. There is a consistent approach to how people are led, managed and developed. Continuous improvement is embedded in what Cassiltoun does and it is always looking at how it can improve.

Clair Malpas, chief executive, said: “This accreditation is a recognition of the values we have at Cassiltoun, one that makes it a fantastic place to work and places our customers and the community at the centre. We are proud of our people and their achievements and we will build on the findings of the assessment and its recommendations. At Cassiltoun we have a culture of continuous improvement and this report will support us to continue to deliver the Association’s purpose and our people’s aspirations.”

George Kelly, chairperson, added: “We are absolutely delighted to have sustained our IIP Platinum Accreditation this year. As an organisation, we continue to use the Investors in People Framework to improve all aspects of our business, from involving employees in the planning and delivery of our strategic and operational objectives, to offering the best customer service to our tenants and customers.

“Our staff are our biggest asset and without them and their continued efforts, we wouldn’t be able to achieve our goals. It is vital that we invest in the development and wellbeing of our staff to allow us to grow and develop.”