CHAP reports surging demand for debt and housing advice

CHAP reports surging demand for debt and housing advice

Having only launched its first money and housing advice, community hub in Kilwinning in March, local charity CHAP has experienced more than triple the number of requests for information and assistance, against the same period in 2021.

Debbie Alexander, CEO of CHAP said: “There are many reasons behind this worrying increase. The cost of living; hikes in energy and fuel costs in particular, are the main driver but anyone who may have been ignoring rising debt during the pandemic eviction ban may be finding things now catching up with them.

“Sadly, we are seeing an increasing number of very worried people. It’s no longer a worry about buying new shoes or school uniforms; in an unfortunate number of cases, it’s ‘will I be able to keep a roof over my family’s head?’.”

The charity reports a definite advantage from having taken its mix of debt, welfare and advocacy services into the heart of the community, where people report greater ease and less perceived stigma from being able to drop into an advice hub embedded within a community sports club.

Local businesses too have been great at getting behind the initiative, with local hairdressing business, #B, having already raised £314 to support the CHAP Kilwinning hub.

Lisa Fagan of #B, added: “We know that people across our community are genuinely worried about how the cost of living has suddenly jumped, and they fear things may get worse. It’s wonderful to have a dedicated team on hand to assist anyone who has debt or housing concerns, so we have made CHAP the focus of our fundraising efforts this year.

“As a community business, it is one way we can all continue to support each other.”

The success of CHAP’s Kilwinning advice hub means that the charity is already seeking to open two other community hubs in Kilmarnock and in Irvine, alongside its longstanding base in Ardrossan, to bring advice where it is most needed and is most readily accessible.

CHAP chair, Ray Chaney, added: “People watching every penny may think twice about travelling, even to get essential advice and assistance. Those who are already economically or technologically excluded may not even know that help is available, so bringing our advisers right into the community is essential.

“As ever, our strongest piece of advice is to seek information and assistance as early as possible since it’s always better to tackle issues before they threaten to escalate and land someone in a crisis situation.”

CHAP’s Kilwinning hub offers free financial education workshops, plus drop-in and pre-arranged appointments with a trained adviser.

The current KSC project is funded by the Scottish Government through the Communities Mental Health and Wellbeing Fund. The service operates Tuesday –Thursday (inclusive) from 10am – 3pm with a drop-in service available on Tuesdays only. Anyone requiring assistance through the Kilwinning hub can also call Nicola on 07947 774741.

Anyone who lives in North Ayrshire and who requires help with housing, financial or welfare rights issues, can also contact CHAP direct through a live chat service. This is available from 9am to 5pm Mondays and Wednesdays and 9am to 3pm on Fridays at www.chap.org.uk or by phone on 030 0002 0002.

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