East Lothian Health and Social Care Partnership was delighted to receive a glowing review of their Crookston Care Home following an unannounced inspection conducted by the Scottish Care Inspectorate.

The inspection report, dated July 2023, details a host of positive aspects that highlight the exceptional quality of care provided by the Crookston Care Home Team.

One of the standout features observed during the inspection was the heartwarming and compassionate interactions between staff and the individuals they care for. Staff members demonstrated a deep familiarity with the residents and a genuine fondness for those they serve. The feedback from residents confirmed this, with glowing remarks such as “They are all lovely” and “I can’t fault the staff.” Professionals visiting the service also shared their observations, noting “compassionate, respectful, and dignified support.”

The report makes reference to the wide range of activities tailored to the interests of Crookston residents. Noting that these activities are not just about entertainment but also contribute significantly to the overall well-being of the residents.

Positive remarks were also made about catering provision, specifically that residents enjoy a varied menu that caters to their preferences, enhancing their dining experience. The menu is not only diverse but also flexible, allowing residents to choose alternative options if the offered menu didn’t align with their preferences.

Effective communication between care and kitchen staff ensured that residents’ changing preferences and health conditions were accommodated. Residents are also encouraged to take part in tasting new menu options which helps the chef and kitchen staff create exceptional dishes.

The Care Inspectorate commended Crookston Care Home, stating, “We observed compassionate, respectful, and dignified support.” “Staff clearly knew people well and were fond of the people they cared for. This was reflected in the feedback we gained from people experiencing care about staff.”

Fiona Wilson, chief officer at East Lothian Health and Social Care Partnership, said: “The overwhelmingly positive feedback from individuals receiving care and professionals visiting the service underscores the Partnership’s dedication to providing exceptional standards of care. On behalf of ELHSCP, I would like to recognise and acknowledge the daily dedication of Crookston staff and how their contribution evidently greatly improves the lives of those that they serve.”

Pauline Skead, manager of Crookston Care Home, added: “Being a carer is such a hugely rewarding role. We thoroughly enjoy engaging with our residents on a daily basis, and doing all that we can to help support their independence and wellbeing. I am profoundly proud of the team for all that they do and was delighted to share the high praise and lovely feedback from the Scottish Care Inspectorate.”