Carole Irvine, 61 from Cumbernauld, has been recognised in the ‘You are One of a Kind’ award by Bield Housing and Care after going out of her way to lift spirits during lockdown.

Working for the housing provider for 13 years as a scheme assistant, Carole supports staff and customers at Campsie Gardens in Cumbernauld. 

Carole said: “During the pandemic I became a bit of a messenger, delivering packages to customers who were shielding. I knew I was probably the only friendly face some individuals were seeing on a daily basis so I went out of my way to make them smile and have a chat in keeping with the guidance.

“I’m delighted to be receiving this award and really did not expect it. I love interacting with customers and making them laugh it is just in my nature so it’s nice to hear people appreciate it!”

Carole goes out of her way to create a fun, caring and supportive environment for customers and staff alike.

She added: “Everywhere I go, I sing - not very well - but I enjoy it. I play music in the lounge and will ask the customers what they want to listen to. Frank Ilfield will often play at lunchtime.”

The Bield ‘You are One of a Kind’ award is a new initiative to thank the local community, customers, and staff with a key opportunity to nominate their choice of local star.

The winner is chosen at the end of each month through a selection of judges who pick the respective winner and provides them with the one of a kind award and a £50 voucher.

Margaret McCallum, development manager at Bield’s Campsie Gardens, said: “Carole is a very support member of the development team. Staff and customers both appreciate all the work she does outwith her daily duties.

“Throughout the pandemic, Carole was caring and compassionate when others were feeling anxious - it made such a difference to have her here.

“What both customers and staff love about Carole is her go-to attitude of nothing is impossible. I am proud to have Carole on my team.”

Bield is a registered charity dedicated to providing flexible housing solutions and support for older people.  

Coleen Clark, communications officer at Bield, said: “This award is the perfect way to make sure we appreciate all the little things that make a big difference to individuals and their communities.

“We’re extremely lucky to have Carole as part of the Bield team.”