Diane has over 13 years of experience in senior leadership roles in both the private and public sectors and has a track record of delivering digital programmes with a strong customer focus.

While at the Scottish Government, she developed a clear vision and roadmap for delivering high-performing digital products and services and now brings that experience to the Kingdom Group. She firmly believes in a user-centred approach to service design, ensuring solutions meet customer needs while aligning with organisational objectives.  

When talking about her new role, Diane said: “I am excited about joining Kingdom. I believe that having a safe and affordable place to live is key to a healthy, stable society and working at an organisation like the Kingdom Group, with such a strong focus on community across both housing and care, is hugely appealing.

“I know the positive impact great digital services  can have on customers, external and internal, and I can’t wait to get started and lead an exciting period of digital transformation for the Kingdom Group.”

Leigh Grubb, Kingdom’s group director of corporate services, added: “Having systems and apps that deliver an exceptional customer experience is a real benefit to Kingdom. They make our customers’ lives easier and help colleagues work more effectively and efficiently. Diane’s skills, passion and experience will undoubtedly foster a culture of collaboration and innovation across the Group as we work together in pursuit of our mission of providing more than a home.”