This month’s release of impact measures by HACT is broken into two sections: the first features four cumulative measures from March to October. The second are the first set of responses to our broadened set of impact measures that include more detail about the advice provided to residents, the numbers of residents on Universal Credit and in arrears, as well as the numbers of residents supported into employment, training and volunteering.  

“As we reach the end of the year, the commitment and dedication of the sector continues,” said Andrew van Doorn, chief executive, HACT. “If we aggregate these figures, it would indicate that the sector has provided over £4.5 million in financial assistance, made over 2.3 million welfare calls and provided over half a million residents with advice and guidance sessions, and over 350,000 food interventions since the COVID-19 pandemic began.” 

He added: “The sector, together, continues to deliver on its social purpose, creating huge impact for people and their communities. We are proud to be playing a pioneering role in evidencing, measuring and promoting the social impact of the social housing sector.

“The social value of supporting 1,285 residents into either employment, training and volunteering is over £3 million in just one month.”  

The impact measures were developed by HACT and the Centre for Excellence in Community Investment, working in partnership with a coalition of social housing organisations across the UK. They have recently been included in its A Sector Together report, an anthology of stories, statistics and viewpoints that capture how social housing organisations responded to the COVID-19 pandemic across the UK.  

Organisations can submit their measures to the Centre for Excellence in Community Investment using an Excel spreadsheet that is available from the Centre web site.