Customer safety compliance includes issues such as fire risk assessments, electrical safety inspections, lift inspections, asbestos management and legionella.

Hanover said it expects to be back to full compliance by the end of the month.

An updated engagement plan published by the Scottish Housing Regulator notes that Hanover is committed to addressing the non-compliance as quickly as possible.

“It has developed an action plan to address the areas of non compliance and is making good progress in carrying out its programme to restore effective management of its tenants and resident safety duties,” the statement added.

Wendy Russell, director of business support & transformation at Hanover, told Scottish Housing News: “Following a review of our customer safety compliance, we considered it prudent to temporarily change our Annual Assurance Statement status to working towards compliance. We will be back to full compliance by the end of January 2023.”

The Regulator regards Hanover as a systemically important landlord due to its turnover. It is also engaging with Hanover regarding its plans to dispose of 38 tenanted properties. Hanover proposes disposing of the properties because of the level of investment required to upgrade the properties and ensure they meet energy efficiency standards.