The Association achieved Investors in People Silver Accreditation, was awarded Silver Accreditation for Investors in Young People and retained the prestigious Customer Service Excellence (CSE) standard after three recent in-depth assessments.

The IIP Assessor highlighted: “There is a very clear sense of connection between employees’ and Shire Housing Association’s shared commitment to improving the lot of their tenants and the communities of East Ayrshire.”

The CSE Assessor noted: “Strong leadership encourages staff to be part of the growth and development of this service. Training, supervision and appraising are key elements to their success. Staff confirmed how they felt valued through customer comments, colleagues and recognition by senior management. Encouragement is given to all staff to develop and learn new skills as well as share their ideas on how to improve the service.”

Commenting on the awards, Janet Allan, chair of Shire Housing Association, said: “We are delighted that our progress in creating a dynamic, innovative organisation that delivers high quality services was recognised during the assessment process of these three awards.

“The efforts of both the management Board and staff team are key in ensuring that our customers’ needs are not only met, but are integral in helping to drive and shape our future service provision and business priorities.”