Committed to Excellence is recognised by the European Foundation for Quality Management (EFQM) and HHP achieved the first level of recognition on the Excellence path – Committed to Excellence Project Validation – in December 2015.

Since then, HHP has continued to work hard to develop and improve its approach to the service it offers tenants and partner organisations. This was recognised, once again, following a validation exercise on January 18, during which two Quality Scotland assessors interviewed staff and reviewed evidence to determine whether or not it was ready to be awarded the next level of recognition.

The following business areas were examined by the assessors:

Following the visit, Quality Scotland said: “Staff are very open and honest about what they see as their strengths and their areas for improvement. This is refreshing to see and is a sign of a mature organisation that wants to improve.”

Dena Macleod, HHP’s chief executive, said: “The Board and staff are committed to delivering the best service we can to all our customers. Feedback we receive from our customers helps us to keep improving the service. It is great to see our commitment being validated by Quality Scotland.”