The national housing provider has been named National Contact Centre team of the year at the UK National Contact Centre Awards which was well attended by the contact centre industry with organisations including: Barclays, O2, British Gas, Tesco Bank and Sky.

The award was presented at a ceremony in London in which more than 300 nominations were considered.

Rosemary Du Rose, Home Group executive director of customer service, said: “I’m delighted that the team based at our contact centre in Newcastle has been recognised for the excellent service they provide to our customers across the UK from Penzance to Dundee.

“When we opened up Contact Centre our ambition was to make it easier for our customers to contact us and ensure that their enquiry was dealt with as easily as possible. We’ve worked hard to ensure we have a number of experts in place who are able to offer advice over the phone and speedily resolve customers’ issues.

“I’m delighted for the team and the recognition this award brings to highlight their hard work. But more importantly I’m delighted for our customers as this recognises they receive the best service in the UK.”

Home Group opened its state of the art 11,300 square feet contact centre in 2010 at the Quorum Business Park creating around 130 jobs. Contact centre staff do not have to follow scripted material and are encouraged to engage in conversation with callers.

@homegroup

www.homegroup.org.uk