Loreburn goes from regulation to celebration
Loreburn Housing Association is continuing its turnaround with three prestigious award nominations.
The Dumfries and Galloway social housing provider, which manages around 2,500 homes across the region, came out of a two-year period of intervention by the Scottish Housing Regulator in 2015. Less than 18 months later, Loreburn is a finalist in three of the Chartered Institute of Housing’s Excellence Awards categories, with winners set to be announced later today.
Loreburn is in the running for Housing Team of the Year, the Excellence in Development for Rented Properties Award (for Hallam House) and The Robina Goodlad Excellence Award for Women Achievers in Housing (for chief executive Lorraine Usher). The Robina Goodlad Award is aimed at women who have broken new ground or made a significant contribution to housing in Scotland.
Lorraine Usher, chief executive at Loreburn Housing Association, said: “I am delighted with the recognition that Loreburn is achieving, especially so soon after coming out of regulatory intervention. The changes that have been brought in since 2015, such as a new staff structure, an increased focus on the customer, the introduction of new values and modernised ways of doing business, are really starting to bear fruit.
“In a recent inspection by the Care Inspectorate, we received a ‘Very Good’ rating for our services for older people and young people, and we are also delivering customer satisfaction rates of 91 per cent, which is the highest we’ve ever seen. This is down to the commitment and talent of the fantastic team of people that I am so lucky to have here at Loreburn.”
Earlier this week the organisation celebrated the appointment of Alison Anderson as its new director of finance and corporate services, and Amanda Yellowley as director of operations.