PHA were assessed across 57 elements of the customer service excellence standard covering five areas including customer insight, the culture of the organisation, information and access, delivery and timeliness and quality of service.

PHA CEO Aileen McGuire said: “This is a major milestone for Parkhead Housing Association and we are absolutely delighted to be awarded the CSE accreditation. This reflects the hard work not only from our front-facing staff but the whole organisation as we always aim to deliver the highest possible level of service to our customers, partners and stakeholders.”

Parkhead Housing Association produced a new strategic plan in 2023 with a particular emphasis on communication and customer engagement. This renewed focus has seen a significant improvement in the Association’s tenant satisfaction survey results in late 2023 with the CSE accreditation following shortly after.

Susan McKeown, chair of Parkhead Housing Association, added: “The board value the hard work and dedication of our team. We are proud of the work we have done to take our service to the next level and as a board we are looking forward to building upon the recognition from the CSE accreditation process.”