Research Resources undertook a tenant satisfaction survey for Pineview in late 2022.

The survey covered the full range of the Scottish Social Housing Charter satisfaction indicators.

Additionally, a number of other questions were asked on matters that the community-based housing association wanted its tenants’ views on.

Satisfaction with the association’s overall service reached 91/5%, compared to the 2021/22 ARC Scottish average, while satisfaction with being kept informed about services and decisions stood at 97.4%, compared to 91.2%.

In respect of the Charter indicators for satisfaction, the results were fantastic, both against previous results and Scottish national averages.

Given the circumstances since the previous survey in 2020 (covid and the related lockdowns and restrictions; the shortage of suppliers, labour and materials for works; the transfer of engagements; and staff turnover) the Association are absolutely delighted with the outcomes.

The headline results are available to view here.

Pineview said that whilst these results would be a great achievement at any time, they are especially welcome after the circumstances of the previous two years.

They reflect positively tenants’ views on the outcomes of the 2021 transfer of engagements when 319 tenants transferred to Pineview from the ex-Kendoon Housing Association.
Transferring tenants received commitments as part of the transfer and would therefore have undoubtedly had high expectations. These results illustrate that tenants see the difference and Pineview is delivering for them.

The association’s director, Joyce Orr, stated: “While all the headline results are fantastic, the team at Pineview (committee, staff and the resident and customer forum) know we can still make improvements. We will analyse the survey results in detail and we will acknowledge what tenants tell us is good, and we will learn from our tenants comments where improvements can be made.”