The Scottish Housing Regulator has published the first in a new series of information notes about how it works.

This first information note explains how the regulator works with registered social landlords (RSLs) about a potentially serious issue or concern.

Potentially serious issues do not often happen; over the course of a year the regulator may need to work with fewer than ten RSLs about such cases. The regulator’s How we work note sets out what it will do and what the RSL can expect in these situations. It explains the Regulator’s approach on issues including communication, engaging with the governing body, employment issues, whistleblowing, investigations, co-optees and interim managers.

Christine Macleod, director of regulation, said: “We want to be as open as possible about how we regulate so that tenants and service users, landlords and others with an interest in our work have a clear understanding of what we do, how we do it and why we do it.

“We hope this information note will help landlords to understand how we will work with an RSL about a serious issue and what the RSL can expect in these situations.”

The regulator plans to publish more in the How we work series to provide information about how it regulates in practice. The next information note will be about how the Regulator assesses risk in both registered social landlords and local authorities.

The first issue of How we work is available here.