The Regulator said its annual report and accounts for 2018/19 shows its work to safeguard and promote the interests of tenants, homeless people and others who use the services of social landlords.

The report reveals that tenant satisfaction with landlords is at 90% and overall performance against the Scottish Social Housing Charter is up.

Statutory powers were used to intervene in three RSLs and the Regulator paid tribute to sector colleagues helped turn the organisations around.

Delivering the Scottish Government’s homelessness action plan, site standards for Gypsy/Travellers and reviewing the Regulatory Framework were also important events during the year.

George Walker, the Regulator’s chair, said: “During 2018/19, we published our fifth national report on the Scottish Social Housing Charter which showed a continued strong performance from Scottish social landlords.

“We published our landlord reports and comparison tool. These reports help empower tenants with information about how their landlord is doing when it comes to the things they said matter most such as homes and rents, quality and maintenance of homes and value for money.

“Our financial analysis showed landlords and tenants continue to access competitive borrowing rates. This is really important for investment in homes and services in Scotland.

“We engaged with landlords and intervened, where we needed to, to safeguard and promote the interests of tenants and service users and the good reputation of social landlords.

“Our work on housing people who are homeless in Glasgow highlighted important lessons for all Scottish social landlords. We will continue to have a strong focus on this and will be contributing to the Scottish Government’s homelessness action plan.

“We focussed on site standards for Gypsy/Travellers during the year and this will continue to be a priority for us.

“We welcomed new board members and said goodbye to others as their terms came to end. And, in April, we launched a new Regulatory Framework. Thank you to all of the landlords, tenants and others who helped shape this. We look forward to working with all of our stakeholders to continue to embed this over the coming year.”