The achievement underscores the group’s unwavering commitment to delivering the highest quality service to its customers.

The Award is a respected distinction, awarded to organisations that demonstrate exceptional customer service standards. Earning this accreditation signifies that River Clyde Homes has once again surpassed the rigorous criteria set forth by the CSE.

Heather Mitchell, senior customer services manager at RCH Group, said retaining this award for another year is a true testament to the dedication and hard work of the entire team.

She added: “This achievement is a source of great pride for River Clyde Homes, and we are committed to upholding these high standards of excellence in the years to come.

“We are continuously striving to improve the customer experience and ensure they feel valued and supported. This recognition reflects not only the positive impact we have on our customers’ lives but also our positive contributions to the community by providing a stable and well-maintained service.”