The plan sets out what the regulator did during the past five years and what it will do during 2025-2031 to support BSL users.

The regulator will continue to look for ways to make the information it publishes more accessible for BSL users, to have BSL/English interpreters available for meetings, and to raise awareness amongst its staff of BSL.

It will also follow up on its September 2024 thematic inquiry into BSL users’ access to social landlords’ housing and homelessness services as part of its plan.

The plan follows consultation on a draft plan earlier this year, where organisations and individuals were invited to give feedback.

Iain Muirhead, director of digital and business support, said: “I am delighted to announce the launch of our second BSL Plan.

“We want BSL users to be able access information about us and what we do and to be able to contact us if they need to. Our second plan builds on the actions we have put in place over the last five years.   

“It’s also important that all service users can access housing and homelessness services when they need them. So, examining social landlords’ responses to the recommendations in our 2024 thematic review into BSL users’ access to homelessness and housing services to will be an important action for us.

“I’d like to thank everyone who helped us promote the draft plan.”

The BSL Plan is available to view on the regulator’s website, where a BSL video version is also available.