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In this new blog for CIH Scotland, Linda Moir, former director of customer service at Virgin Atlantic and head of event services at the London 2012 Olympic Games, talks about the importance of delivering excellent customer service in your organisation. Throughout my professional life I have lived an

Thousands of festive shoppers chose to purchase with purpose this Christmas by buying over 3,000 ethical Caring Christmas Trees for people in need across Scotland. Homelessness charity Bethany Christian Trust sold thousands of Caring Christmas Trees throughout November and December to both residents

A new mobile-friendly website helped Scottish Construction Now to a record year in 2018 with daily newsletter subscribers increasing by almost 1,000 to just under 8,500 and website users jumping by 6,000 a month — up from 39,000 to just over 45,000. The figures confirm Scottish Construction No

Work has started on two projects which will provide 60 new affordable housing in Edinburgh. The homes – 19 for mid-market rent in Morrison Crescent and 41 for social rent in Beaverbank Place – are being built for Dunedin Canmore, part of Wheatley Group, by Glasgow-based contractor and ma

The public are being invited to view latest proposals by Hallhill Developments Limited for a residential and recreational development at Hallhill in Dunbar. Since commencing in 1999, the Hallhill landholding has delivered around 1,000 houses with approximately 300 currently under development.

The UK Government is to scrap its plans to extend a benefits cap to 15,000 families with more than two children. Work and pensions secretary Amber Rudd told Sky News that families with a third child born before April 6, 2017, will still be able to claim £2,780 worth of annual Universal Credit

A Loretto Housing tenant has received more than £21,000 in backdated benefit payments thanks to the work of the Association’s welfare benefits advisor. Karen Gribben, from Lanarkshire, received the payment after Loretto helped her claim Severe Disabled Premium she didn’t know she w

A document which outlines the eight principles that will guide Scotland’s new social security system is to be considered for approval by the Scottish Parliament. Created by people with experience of the existing social security system, the newly-published ‘Our Charter’ outlines in

Another milestone in North Lanarkshire Council’s house building project has been marked as the 600th tenant to move in to one of its homes. John and Pauline MacFarlane and their son Stuart moved in to their new build home at Cairnhill, the site of the former Alexandra Primary School.

Three Clydebank Housing Association colleagues participated in the Sleep in the Park event last month to raise money for homelessness.

The First-tier Tribunal for Scotland Housing and Property Chamber has provided the following stakeholder communication regarding private rented sector cases and residential tenancies.

Scottish Borders Council has lost a legal battle over the sale of land for a new hotel, restaurant and housing development in Galashiels. In March 2017, the local authority entered into missives for the sale of the former Burgh Yard to Ramoyle Developments and subsequently granted planning perm

North Ayrshire Council is set to launch a multi-million pound generation of its council housing estates. If approved, the ambitious programme will see improvement works carried out across the region.

The number of people in Scotland who say they are struggling to pay their rent or mortgage has increased by nearly a third in the last two years, a new survey has revealed. New research by YouGov on behalf of Shelter Scotland last month found that 12% of respondents were currently struggling to pay

Four working single mothers have secured a High Court victory against the Department for Work and Pensions (DWP) for the operation of its Universal Credit benefits scheme. The court found on Friday that the way the DWP has been assessing income from employment through its Universal Credit work asses