The focus of the event last week was on Universal Credit, facilitated by Citizens Advice and Rights Fife (CARF) and Frontline Fife.

Colleagues learned about court and tribunal representation, personal budgeting and the many aspects of Universal Credit, by participating in a unique game of Jenga.

Beverley Graham, housing manager at Fife Housing Group, said: “We want colleagues to focus on encouraging householder empowerment. We found the training to be very useful and it will equip colleagues with essential new skills to help them understand Universal Credit and to enable them to provide relevant advice and information to tenants to help them through the complexities of this new form of benefit.”

Audrey Cunningham from CARF, who led the event, added: “The aim of the training is to give housing partners a basic understanding of Universal Credit and to help them work with tenants. Universal Credit should be treated as a new benefit, as there are different legislations and terminology from old style benefits.”