The update includes new information on phase one of the proposed route map, multi-storey and high-density flats, Coronavirus Job Retention Scheme, and the Test and Protect strategy.

The series of briefing notes have been produced to help housing associations and co-operatives through the COVID-19 crisis.

Initially published on March 23, the service delivery briefing now covers:

This briefing covers the following topics:

• Managing Staff
  • Employer’s Duties
  • Key Workers
  • Other Staff
  • COVID-19 Texting for Staff
• Managing Essential Services
  • Regulation and Current Restrictions
  • Tenant Support
  • Tenant Services
  • Allocations
  • Multi-storey and High-density Flats
  • Recording Service Disruption
• Supporting Social Distancing
• Appendix
  • Communication Templates
  • Key Worker Framework
  • Sample Telephone Questionnaire
  • Indicative Contactless Letting Protocol
  • Useful Links

Download the service delivery briefing note here.

• Read all of our articles relating to COVID-19 here.