The series of briefing notes have been produced to help housing associations and co-operatives through the COVID-19 crisis.

The care & support briefing covers the following topics: 

• Care and support guidance
  • Social or community care and residential settings (including home visits)
  • Covid-19 testing
  • Personal protective equipment (PPE)
  • Self-directed support
  • Telecare service continuity
  • Tackling domestic abuse
  • Guidance for staff in non-healthcare settings
  • Shielding support and contacts
  • Clinical guidance – care at home, housing support and sheltered housing
  • Guidance for first responders
• Latest COVID-19 care and support news
  • National well-being hub for people working in health and social care
  • Connecting Scotland
  • Dealing with additional Covid-19 related costs
  • Increasing the hourly rate for social care/housing support
  • Health board staff to work in the community
  • Home fire safety visits
• Previously reported COVID-19 care and support news
• Tenant support
• Further information and useful links
• Key worker letter template

Download the care & support briefing note here.

The service delivery briefing has also been updated to now cover the following topics:

• Managing Staff
  • Employer’s Duties
  • Key Workers
  • Other Staff
  • COVID-19 Texting for Staff
• Managing Essential Services
  • Regulation and Current Restrictions
  • Tenant Support
  • Tenant Services
  • Allocations
  • Recording Service Disruption
• Supporting Social Distancing
• Appendix
  • Communication Templates
  • Key Worker Framework
  • Sample Telephone Questionnaire
  • Indicative Contactless Letting Protocol
  • Useful Links

Download the service delivery briefing note here.

• Read all of our articles relating to COVID-19 here.