SGN is funding the Citizen Advice network in Scotland to provide advice and support to over 6,000 households in the next two years.

The new Safe and Warm Advice Service will be targeted at vulnerable and hard-to-reach groups across Scotland. It will ensure more people are advised on how to use energy safely and efficiently in their homes to help reduce their energy bills. The project will also raise awareness of the dangers of carbon monoxide (CO) poisoning, by explaining how people can spot the symptoms and what to do if they are concerned.

The Scottish Citizens Advice network is made up of 59 local Citizens Advice Bureaux (CABs), plus a national phoneline and web service. It already offers extensive advice on energy bills and this new project will be an addition to that service.

Maureen McIntosh, head of customer experience at SGN, said: “We’re extremely excited to be working with the Citizens Advice network in Scotland, one of the most well-known, highly regarded, and trusted advice organisations. We know this partnership is going to make a huge difference to communities across Scotland. With the cost-of-living crisis, this support is more vital than ever to keep those households and families most in need safe and warm.”

Derek Mitchell, chief executive at Citizens Advice Scotland, added: “This is a terrific boost to our work providing energy-related advice. SGN has supported our work over many years and this is the latest manifestation of that. The new money will mean CABs across Scotland can employ additional advisers. The specific aims of this project are to reach vulnerable people, including those who are hard-to-reach, and that’s a hugely important objective. The emphasis on CO poisoning is also extremely important, and will hopefully save lives.”

Anyone who needs advice on using energy safely, efficiently and affordably can contact their local Citizens Advice Bureau, check the online advice pages or call the Citizens Advice national helpline on 0800 028 1456.