Susan McDonald

An experienced housing professional with over 25 years in the sector, Susan brings a wealth of knowledge to the role, having worked as a solicitor specialising in social housing and holding senior leadership positions such as executive director of operations at the Kingdom Group.

SBHA chief executive Julia Mulloy said: “We are excited to have Susan join our dedicated team. Susan joins us at a pivotal time as we embark on the next phase of our journey and shape our future plans.

“Her extensive experience in social housing combined with her demonstrated passion for delivering excellent services to customers and communities will ensure we continue to build on our achievements and drive forward our mission.

“I look forward to working with Susan and have no doubt her contribution will be invaluable as we continue to improve our services to deliver the best possible outcomes for customers.”

In her new role, Susan will provide strategic leadership for customer services, ensuring alignment with SBHA’s strategic objectives and values and building on its customer-centric culture.

Susan said: “I am delighted to be joining Scottish Borders Housing Association as director of customer services at this exciting stage in its journey, and I am looking forward to building on the work that has already been done to deliver a great customer experience for all SBHA tenants and communities.

“I am particularly looking forward to meeting tenants and residents, hearing from them directly on what is important to them, and learning how we can support them given the challenges both Tenants and social landlords are facing at this time.”

Susan will take up her new role with SBHA on 2 December.