For three years running its hard-working Financial Inclusion team has obtained help in cash terms of over £1 million each year for three years with the latest sum topping £1.3 million.

The AGM held in Glasgow’s east end at the Calton Heritage and Learning Centre was told the giant sum was helping to alleviate in some way the crippling effects of cost-of-living pressures.

Announcing the good news, Thenue chairperson Pauline Casey, said: “We understand the challenges the high cost of living has had on everyone, and this is why we are doing everything we can to keep rents affordable. We are also doing everything to help tenants who need support.

“Our Financial Inclusion team has helped to obtain £1.3 million in unclaimed benefits for our tenants and for the third year in a row have managed to raise over £1 million each year.”

Pauline Casey also revealed that an “unprecedented” 12,000 people had, in the last year, used both its community centres – the Calton Heritage and Learning Centre and Netherholm Hall in Castlemilk confirming the importance of both community assets and their popularity with the public.

In his address to members, chief executive Gary Naylor said the past year had been “challenging” due to the cost-of-living crisis, but added: “There have also been many positives with our focus being to provide services that represent value for money and to assist in the sustainability of tenancies.

“Key performance areas have continued to be good and is a credit to all the staff and the commitment they show to our service users. The improvement in satisfaction levels is something we are very proud of.

Overall customer satisfaction, according to the latest tenant survey 10 months ago, stands at an impressive 93 per cent. In relation to Thenue’s development programme, Thenue delivered 27 new properties at Landressy Place in Bridgeton and is in the process of delivering 41 more properties at Connal Street, Dalmarnock which is a mixture of houses and flats and due for completion at the end of this year. 

Gary Naylor also said “partnership working” was the key to delivering success – singling out the Association’s affiliated but independent “Area Associations”, the work of Thenue’s subsidiary Thenue Communities and countless volunteers who contribute in so many ways for the good of the community.