Gillian currently works at Midlothian Council in a senior role and is a member of the Chartered Institute of Housing. She has extensive customer service and housing experience having previously worked for South Lanarkshire Council and Glasgow Housing Association. 

Gail Gourlay, director of customer experience, said: “Gillian has a strong customer focus and is committed to delivering the best possible experience for our customers. We are looking forward to Gillian joining the team and working with us to deliver our strategy, The Time is Now.”