Opinion

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In the first in a Scottish Government series of guest blogs, Phil Wray provides an insight into the progress Glasgow City Mission has made this winter, helping more people into settled accommodation. Most of us have had the heart-rending experience of walking through a city on a cold winter morning

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A model agreement between the Scottish Government, West Lothian Council and a newly-created joint venture could help tackle Scotland’s housing crisis if replicated in other regions, writes Russell Munro. Mary Queen of Scots is said to have stopped off at Niddry Castle near the village of Winch

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CIH policy and practice officer Sam Lister rounds up all the latest changes to Universal Credit – including some which have slipped under the radar. Already in 2019 we’ve seen several new announcements about Universal Credit – in addition to those in the November Budget. Some have

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Planning consultant Colin Lavety makes the case for housing land allocation decisions to be made at a national level which he argues would standardise the process and increase the number of homes being delivered. Encouraging local authorities to empower communities across Scotland is a man

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Marking one year since the Private Housing (Tenancies) (Scotland) Act saw private rented civil cases transferred to the Housing and Property Chamber, BTO solicitor Lauren McLeod provides comment on how the tribunals have been working in practice. Unlike the short assured tenancy regime, which allowe

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Shelter Scotland’s campaigns and policy officer Aoife Deery on why 2019 must be a year in which the momentum towards tackling homelessness continues.

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As the Fuel Poverty Bill continues to make its way through Parliament, CIH Scotland’s policy and practice manager Ashley Campbell reflects on the need for cross party commitment to achieve real changes. On 16 October the National Records of Scotland published its annual statistics showing how

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Several recent judgements by the First-tier Tribunal for Scotland (Housing and Property Chamber) show that tenants now have an effective way of making sure that their landlord or letting agent meet the minimum standards for the condition of their homes, writes James Mullaney.

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In this new blog for CIH Scotland, Linda Moir, former director of customer service at Virgin Atlantic and head of event services at the London 2012 Olympic Games, talks about the importance of delivering excellent customer service in your organisation. Throughout my professional life I have lived an

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