The importance of digital inclusion in your area - SHARE



Who’s it for and what’s it about

The sudden onset of lockdown last year meant your organisation had to switch to remote service provision at incredible pace. A large part of this may have been widening your online communication with your tenants. However issues around digital inclusion, and ability or lack of for some of your tenants to move online, is a major issue that must be addressed as some service provision is unlikely to revert back to the pre-lockdown ways.

This course will help Committee/Board members to understand the challenges to reaching their tenants online, the reasons why some of their tenants will never move online and how they can scrutinise and ensure their digital inclusion policies and strategies are fit for their organisations needs.

Course content

  • Digital technology and service delivery: where it works and where it doesn’t
  • Knowing your tenancy profile; what are the barriers to using technology
  • Bringing tenants with you on the journey – the importance of consultation and information
  • Making sure your service delivery includes everyone

Learning outcomes

On completion of this course, delegates will:

  • Understand where digital technology can assist their service delivery in the long term
  • Understand the barriers that their tenants may face engaging with digital technology
  • Recognise the usefulness of digital technology strategies and policies
  • Appreciate some of the insurmountable barriers to engaging with digital technology and incorporate this into forward planning and strategy also

Date: 16th June 2021

Time: 5:30pm – 7:30pm

Trainer: Irene Warner-Mackintosh

Costs: Members £100.00/Non-Members £200.00

To book a place please visit our website by clicking here