Understanding buildings and managing repairs - SHARE

Who is it for and what is it about?

This programme has been designed specifically for non technical staff involved in customer relations and repairs ordering including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities.

The training programme aims to provide delegates with the knowledge and understanding of how buildings are constructed, recognise common maintenance problems and develop the skills needed to successfully manage the administration of reporting building repairs.

It consists of five modules which can be taken together or as standalone one-day courses. After attending the five modules delegates can take the assessment. On successful completion delegates receive a certificate for the programme. The five modules have to be completed within a 12 month period.

Course Modules

Building Construction – Gain a basic knowledge of building construction covering foundations, walls and roofs and associated common maintenance problems.

Damp and Condensation in buildings – Examine the causes, effects and remedies for damp, condensation, rot and infestation in buildings.

Heating Lighting and Power – Acquire a basic knowledge of how electrical heating and lighting systems work in domestic properties and the common problems that are reported.

Plumbing and drainage – Understand the water supply, distribution, drainage and waste systems in houses including gas heating and associated problems.

Building maintenance and reporting repairs – Review the common problems reported for domestic properties, understanding legal & regulatory obligations to classify, record and communicate these accurately for repair and maintenance.

Date: 11th & 25th May, 8th & 22nd June, 6th July and assessment on 27th July 2021

Time: 9:30am – 4:30pm

Trainer: Owen McMillan, Colin Donaldson and Mags Brownlie

Costs: Members £1,075.00/Non-Members £1,425.00

For further details regarding the assessment, and to book a place please visit our website by clicking here