Upcoming courses at SHARE

03.02.2020   Fundamentals of factoring (Glasgow)

Who’s it for and what’s it about?

Fundamentals of factoring is a SHARE training programme endorsed by the Institute of Residential Property Management (IRPM). Completion of this programme leads to Associate membership of the IRPM (AIRPM).

This programme, which consists of 6 units, has been designed for all staff in the delivery of factoring services including property managers, surveyors, housing assistants, finance officers and assistants, customer service staff, repairs and maintenance officers as well as those involved in the management of complaints and regulatory compliance.


04.02.2020   An introduction to meetings and minutes (JOM1)

Who’s it for and what’s it about?

Designed for anybody who is new to minute taking, this course helps prepare new note-takers to support a range of meetings. The course covers the purpose of meetings and minutes, the role of the minute taker, the different stages of preparation before a meeting, understanding meeting papers and terminology, as well as the basic theory of taking a minute of a meeting. This course leads naturally to the Taking Minutes (JOM2) course.


04.02.2020   Questions you should be asking – housing management

Who’s it for and what’s it about?

In the world of housing, many Committee/Board members face the same, or similar, challenges. Reports, for example, can sometimes be quite daunting, even for the most experienced. This course looks at the types of questions Committee/Board members should be asking in relation to the area of housing management, focusing on regulation, legislation, good practice and the Social Housing Charter.


06.02.2020   Pre-tenancy – essential conversations

Who’s it for and what’s it about?

Ensuring you have the right conversation with your customer before their tenancy begins is crucial. As well as preparing them for the process of managing their tenancy, it helps to ensure less arrears, fewer incidences of ASB and that the tenancy in general costs less to manage. For the tenant, it can be the start of a real confidence-building journey. This course is aimed at any staff member who will speak to potential tenants and its purpose is to ensure that future tenants are ready for their new tenancy offer.


06.02.2020   Lessons from intervention

Who’s it for and what’s it about?

This course is for governing body members of Committees/Boards of housing associations who want to understand more about the role of the Scottish Housing Regulator in ensuring good governance.

In this session, we explore the findings of the Regulator’s “lessons from statutory intervention” report published in late 2018 and how these could be utilised by housing association’s and co-operative’s governing bodies to increase their governance effectiveness.


10.02.2020 & 17.02.2020  Annual effectiveness review

Who’s it for and what’s it about?

This course, delivered over two evening sessions, is intended for those who carry out annual performance reviews of their fellow Committee/Board members in line with the Scottish Housing Regulator’s requirement, set out in the Framework for Governance and Financial Management, for “annual performance reviews to assess their contribution and effectiveness”.

It looks at the skills required to carry out the reviews, as well as discussing self-assessment tools and how effective they are. If you are the Chair, this could be helpful to you in your role as the reviewer.


11.02.2020   CIH Level 3 in Housing Practice

Who’s it for and what’s it about?

This course is ideal for staff and Committee/Board members who have already completed the CIH Level 2 Certificate in Housing Practice or anyone who is considering a career in housing, over the age of 16 and has at least two years’ experience in the job. It is the second rung on the ladder of career progression.


13.02.2020   Developing your supervisory skills

Who’s it for and what’s it about?

Designed for new or aspiring supervisors (or team leaders), this session highlights and explores the essential day-to-day tasks, responsibilities and supervisory skills required to be an effective supervisor/team leader. As well as exploring what makes for a good and effective team, it considers the five essential core areas (POLCA) generic to all management roles, using conversation and practical examples. And not a role play in sight!


18.02.2020   Repairs and maintenance skills

Who’s it for and what’s it about?

Concierge, caretakers and estate management staff have an important role to play in delivering a more responsive repairs service to tenants. These staff are well placed to carry out basic repairs, maintenance and inspections relating to the properties in which they work every day. Using basic building construction terminology of the main fixtures and fittings, this practical course empowers staff to report more accurately the problems they encounter. This leads to more effective repairs reporting, and helps organisations diagnose and carry out repairs on a ‘right first time’ basis.


18.02.2020   Practical governance – transparency

Who’s it for and what’s it about?

This is one of a series of sessions, which looks at case studies and discusses how to deal with key governance matters, highlighting good (and poor) governance practice and the roles and duties of Committee/Board members and staff in addressing these.

All housing associations and co-operatives are required to act with transparency. This session, designed for both Committee/Board members and senior staff, looks at how key elements of that requirement are addressed. This includes: the identification and management of conflicts of interest; how payments, benefits, gifts and hospitality are dealt with; and transparency in decision-making, while retaining confidentiality where appropriate.


24.02.2020   Questions you should be asking – finance

Who’s it for and what’s it about?                      

This session is for both experienced and relatively new Committee/Board members who are expected to be able to constructively challenge the information provided in the reports and papers they receive. For many Committee/Board members, knowing what to look for in reports, understanding what they are reading and knowing what questions they should be asking can be a challenge.

This session aims to support Committee/Board members in their understanding of housing finance by helping them to identify the critical questions they should be asking and why.


26.02.2020   Adult support and protection

Who’s it for and what’s it about?

Designed for housing staff who may work with or encounter adults at risk of harm, the aim of this session is to look at and discuss the practical application of the Adult Support and Protection (Scotland) Act 2007. It covers the three point checklist, the use of referral forms and the thresholds of harm that may or may not be reached, and what action is then taken. The course looks at relevant case studies to allow delegates to gain a better understanding of how this legislation works in practice. On completion of this session, delegates should feel more confident in their abilities to deal with this difficult and complex area of their work.


26.02.2020, 04.03.2020 & 11.03.2020   First aid at work

Who’s it for and what’s it about?

It is a legal duty for employers to ensure that if a member of staff takes ill or is injured while at work, immediate care and attention is provided. This course, delivered by a St Andrew’s First Aid trainer has been designed to ensure that delegates develop the practical skill and knowledge to provide that care and attention if and when it is required.

The Health and Safety Executive recognise St Andrew’s First Aid as a standard bearer in providing first aid training and delegates can be confident that by attending this course you will be receiving training with the highest level of quality assurance.


26.02.2020   The Scottish Housing Regulator – what Committee/Board members need to know

Who’s it for and what’s it about?

All Committee/Board members know that the Scottish Housing Regulator (SHR) regulates their organisations, but what does this actually mean? How does the SHR regulate? What does it expect of organisations? This course is designed for Committee/Board members, both new and established, with the aim of providing clarity about the role and power of the SHR in relation to their organisation.

The course covers: the history/context of regulation in the social housing sector; the focus and remit of the SHR; the regulatory standards; the Annual Return on the Charter (ARC), data collection, engagement and how the SHR regulates; the powers of the SHR to intervene; the SHR’s expectations of Committee/Board and the importance of getting governance right.


27.02.2020   Delivering great customer service: at the frontline

Who’s it for and what’s it about?

This session is for frontline staff who are directly involved with their organisations’ customers. This includes members of the customer services team, as well as those who work in reception, maintenance and housing management. Whatever their department, they will spend a lot of their time dealing with customers. The interactive and informative session explores the basics of what customer service is and why it is so crucial to all parts of the organisation, especially at the frontline. It looks at best practice and policies, as well as exploring the so-called ‘softer skills’ required to ensure that service is delivered confidently, consistently and professionally. You will also cover effective complaint handling and dealing with some of those ‘difficult situations’ that are so often an everyday part of frontline duties.


28.02.2020   Dealing with tenant and staff disputes using mediation techniques

Who’s it for and what’s it about?

Disputes and complaints can happen in any association/co-operative. These can be between tenants, between a tenant and the association, or even between staff. Mediation can be a very effective tool in helping housing staff to bring these issues to a satisfactory conclusion, preventing escalation and helping staff to have more productive interactions. The course gives delegates useful skills and tools for dealing with and resolving conflict, as well as an understanding of mediation and how to access it.