Upcoming courses at SHARE



 

18.01.2021 & 25.01.21 Data protection officer two day training

Who’s it for and what’s it about?

This two-day training course is aimed at providing those individuals designated as mandatory Data Protection Officers within their housing associations with the skills and understanding to help them fulfil this statutory role.

It is assumed that attendees will have a basic level understanding of the key concepts and compliance requirements of current data protection legislation, as well as the current state of data protection compliance within their organisations.

 

19.01.2021 Effective collections in factoring

Who’s it for and what’s it about?

This course is designed for those who work within a factoring role or those with a factoring function within their role. Delegates will examine owner occupier debts and what we can do as factors to reduce these and address consistent non-payers, as well as the do’s and don’ts of debt collection in relation to legislation and the deeds of condition.

 

19.01.2021 Lessons from intervention

Who’s it for and what’s it about?

This course is for governing body members of Committees/Boards of housing associations who want to understand more about the role of the Scottish Housing Regulator in ensuring good governance.

In this session, we explore the findings of the Regulator’s “lessons from statutory intervention” report published in late 2018 and how these could be utilised by housing association’s and co-operative’s governing bodies to increase their governance effectiveness.

 

21.01.2021 Preparing housing staff for court

Who’s it for and what’s it about?

This one day course is suitable for any housing staff involved in the process of managing breach of tenancy cases for rent arrears and anti-social behaviour, which proceed to court stage.  It will be delivered by a solicitor and will discuss the preparation and paperwork that housing staff must complete before initiating proceedings, the procedures that must be followed when pursuing legal action and the presentation of cases in the courtroom.

 

21.01.2021 Risk management for Committee/Board

Who’s it for and what’s it about?

This session is for Committee/Board members and will focus on your responsibilities to put in place specific measures for managing risk in the organisation. The environment of law and the influence of the Scottish Housing Regulator continue to make more demands on housing associations and co-operatives, so it is vital that through high-quality governance Committee/Board members are in a position to effectively manage business risks.

 

22.01.2021 Understanding discipline in the workplace (ilm level 3 module)

Who’s it for and what’s it about?

This course is for anyone who has the responsibility to line manage a team or those who are responsible for managing disciplinary procedures in the workplace.

This module looks at how you monitor discipline in the workplace as well as the legal implications and identifying the correct employment policies and procedures that guide you in dealing with discipline.

 

26.01.2021 SHARE/CIPFA Governance programme

Who’s it for and what’s it about?

Exclusive to SHARE this three-day SHARE/CIPFA programme focuses on good governance practice in the Scottish social housing sector. If you work in a governance related role then this programme is for you.

 

26.01.2021 Engaging tenants to improve service delivery

Who’s it for and what’s it about?

This session is for experienced Committee/Board members and will outline the responsibility, expressed in the Scottish Social Housing Charter 2017, on your organisation to engage with your customers.

 

27.01.2021 Conducting an assessment

Who’s it for and what’s it about?

This accredited unit is for anyone who would like to be able to conduct the assessment process for learners in a classroom or off the job environment in a training center or workshop. You will gain this Unit by providing evidence of your competency as a practicing assessor and produce a portfolio of evidence, linked to the most appropriate awarding body for you CIH, ILM, City and Guilds and/or SQA.

 

28.01.2021 Communication in a sensitive setting – note taking in confidential meetings

Who’s it for and what’s it about?

It is good practice to record what was discussed at confidential meetings. However, note taking in these circumstances can often be difficult due to the sensitive nature of what needs to be discussed. This session is for those who need to take notes in a sensitive or confidential setting, such as HR related issues.

 

28.01.2021 Questions you should be asking – finance

Who’s it for and what’s it about?

This session is for both experienced and relatively new Committee/Board members who are expected to be able to constructively challenge the information provided in the reports and papers they receive.

For many Committee/Board members, knowing what to look for in reports, understanding what they are reading and knowing what questions they should be asking can be a challenge. This session aims to support Committee/Board members in their understanding of housing finance by helping them to identify the critical questions they should be asking and why.

 

01.02.2021 Child support and protection

Who’s it for and what’s it about?

This course will focus on the five main areas of child abuse and how those working in housing services can identify and protect children affected and what their legal obligations are in this respect.

 

01.02.2021 Data protection for Committee/Board

Who’s it for and what’s it about?

This session aims to develop Committee/Board member’s knowledge and understanding of data protection and the impact that legislation has on their organisation. In recent years a number of housing providers have come under the scrutiny of the Information Commissioner and it can be a costly process that reflects badly on the organisation. This course will also briefly consider the immediate aftermath of the introduction of FOI requirements.

 

02.02.2021 Audit responsibilities for Committee/Board

Who’s it for and what’s it about?

This course is aimed at Committee/Board members of housing associations and co-operatives who serve on the audit sub-committee of their organisation, or as members of the governing body want to learn more about the important role that auditing has for housing associations and co-operatives.

 

03.02.2021 Conducting an internal verification

Who’s it for and what’s it about?

This accredited unit is for anyone who would like to internally verify the assessment process. As part of the process of gaining the qualification, candidates will need to asses a minimum of two assessors over two units of a qualification.

 

03.02.2021 Fundamentals of factoring (full programme)

Who’s it for and what’s it about?

Fundamentals of factoring is a SHARE training programme endorsed by the Institute of Residential Property Management (IRPM). Completion of this programme leads to Associate membership of the IRPM (AIRPM).

This programme, which consists of 6 units, has been designed for all staff in the delivery of factoring services including property managers, surveyors, housing assistants, finance officers and assistants, customer service staff, repairs and maintenance officers as well as those involved in the management of complaints and regulatory compliance.

IRPM is the UK’s leading professional property management body offering qualifications and accreditation. SHARE is the only organisation in Scotland delivering this nationally recognised IRPM course.

 

04.02.2021 Questions you should be asking – staffing

Who’s it for and what’s it about?

This course aims to support Committee/Board members in their understanding of the staffing function and their role in relation to staffing issues.

 

09.02.2021 Repairs and maintenance skills

Who’s it for and what’s it about?

Using basic building construction terminology of the main fixtures and fittings, this practical course empowers staff to report more accurately the problems they encounter. This leads to more effective repairs reporting, and helps organisations diagnose and carry out repairs on a ‘right first time’ basis.

 

09.02.2021 Questions you should be asking – governance

Who’s it for and what’s it about?

This session will direct Committee/Board members to the areas they should be scrutinising and the questions they should be asking at meetings to ensure good governance.

 

11.02.2021 Why do I do that? An introduction to core housing

Who’s it for and what’s it about?

This course is for new or recently promoted housing practitioners to enable them to better understand some of the legal aspects of housing and their practical impact on day-to-day duties. This includes setting out the legal framework for social landlords in Scotland and gives an overview of the main operational areas where legislation directs how things are done.

 

12.02.2021 Business administration (SVQ Level 2)

Who’s it for and what’s it about?

Business administration (SVQ Level 2) is the qualification for you if you do general administration tasks. This is an entry level qualification aimed at junior members of staff or those new to the sector.

To achieve the SVQ in Business administration at Level 2, candidates need to complete six modules; three core and three optional, showing competency in the workplace.

 

15.02.2021 What’s on the horizon for housing associations/co-operative?

Who’s it for and what’s it about?

This course is designed for new and experienced Committee/Board members who want to find out more about the current and future challenges likely to face housing associations and co-operatives in Scotland.

 

17.02.2021 The Model Complaints Handling Procedure (MCHP) and what does it mean for you!

Who’s it for and what’s it about?

This course will explore complaints from submission, following the different stages of the MCHP to the final outcome (resolution). This course will allow you to consider your current processes, tools and techniques when responding to SPSO complaints to help ensure your processes are robust and identify any areas of potential weakness.

 

18.02.2021 Domestic abuse awareness

Who’s it for and what’s it about?

This course is for all housing staff who work with tenants whether in the office or in the tenant’s own home. It will highlight the impact of domestic abuse on the lives of those experiencing it, help delegates to spot potential warning signs, enable them to approach such issues sensitively and educate them on the specific type of support that a victim of domestic abuse may require.

 

18.02.2021 Questions you should be asking – development

Who’s it for and what’s it about?

If you are sitting on a committee/board and your organisation is undertaking a development project, your role in scrutinising the project and ensuring good governance is especially important due to the risk implication of any such project. This session will help committee/board members understand what they should be looking for in the development reports they are presented with.

 

19.02.2021 Business administration (SVQ Level 3)

Who’s it for and what’s it about?

Business administration (SVQ Level 3) is the qualification for you if you already have approximately two years’ experience of administration and work as part of a team, but can also have some autonomy when making decisions in your job.

To achieve the SVQ in Business administration at Level 3, candidates need to complete eight modules; three core and five optional, showing competency in the workplace. This is normally completed over a period of nine to twelve months.

 

22.02.2021 Mastering difficult conversations

Who’s it for and what’s it about?

This interactive, informative and highly practical workshop will give you valuable techniques and strategies that will make it easier for you to handle difficult conversations successfully. Participants will learn how to prepare for a difficult situation, get the conversation off to the best possible start and manage their emotions. They will gain insights into real situations that they have possibly experienced and leave feeling more confident in holding a difficult conversation that has a positive outcome.

 

22.02.2021 Leadership & team skills (ilm level 2 in Leadership & Management)

Who’s it for and what’s it about?

This thought-provoking and highly practical programme provides a superb platform for both practicing and aspiring team leaders to explore, develop and fine tune their team leading skills whilst working towards achieving an internationally recognised, vocational award from The Institute of Leadership & Management (ilm) – www.i-l-m.com.

The course comprises four core units and offers learners an excellent learning platform that will provide them with greater skills, knowledge and confidence to lead their team more effectively.

 

23.02.2021 Business planning for Committee/Board

Who’s it for and what’s it about?

This session is for Committee/Board members who are involved in the business planning process for their organisation. The session gives an overview of business planning within housing associations and co-operatives including the Scottish Housing Regulator’s recent Recommended Practice. It will consider best practice in business planning; the Regulator’s recommended practice; and Committee’s/Board’s role and responsibilities.

 

24.02.2021 Understanding buildings and managing repairs (full programme)

Who’s it for and what’s it about?

This programme has been designed specifically for non-technical staff involved in customer relations and repairs including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities, or are new to a maintenance role.

 

25.02.2021 Understanding deeds of conditions

Who’s it for and what’s it about?

This course is for those who work within a factoring role or those who have a factoring function within their role where they will be responsible for examining deeds of conditions. Delegates will examine deeds of condition in detail, using real life examples, and explore the clauses within the title deeds and what restrictions these place upon the owner of the property or you as the factor.

 

25.02.2021 Questions you should be asking – factoring

Who’s it for and what’s it about?

As part of the offerings in our “questions you should be asking” series, this course is designed to give Committee/Board members the tools they need to effectively scrutinise papers and reports relating to the factoring service they offer. This session will look at the types of questions Committee/Board members should be asking in relation to the area of factoring. Delegates will consider regulation, legislation, good practice and the Social Housing Charter; focusing on how their factoring service plays a significant role.

 

26.02.2021 Pre-tenancy essential conversations

Who’s it for and what’s it about?

Ensuring you have the right conversation with your customer before their tenancy begins is crucial. As well as preparing them for the process of managing their tenancy, it helps to ensure less arrears, fewer incidences of ASB and that the tenancy in general costs less to manage. For the tenant, it can be the start of a real confidence-building journey.