Upcoming courses at SHARE



22.07.2019

TRIM – managing time differently

Who’s it for and what’s it about?

This course is for you if you want or need to improve your time management skills to ensure you assign adequate time to tasks, don’t miss deadlines, don’t let others down and generally take control of your working life to maximise your effectiveness and ultimately your use of that precious commodity – TIME!

Based on his book, The TRIM Course, Stuart Richardson will take you through everything you need to enable you to achieve your maximum effectiveness. The unique and easy-to-use tools and techniques enable you to take back control of your life, on your terms.

23.07.2019  

Summer sessions – Introduction to budgeting

Who’s it for and what’s it about?

Budgeting tasks are usually preserved for managers to carry out, and the inner workings of budget setting and responsibility can remain largely mysterious to those not involved. If you are just recently promoted, or looking to be promoted in the near future, this session will provide valuable insight into the budgetary process: the information you require to set a budget; how to assess the pressures that your budget may face; how to monitor a budget; and how to deal with and report on budget spend.

23.07.2019 

Fire marshal/warden training

Who’s it for and what’s it about?

This is aimed at managers/supervisors and those with additional responsibilities for implementing and maintaining fire safety management with in the workplace, to help ensure the safety of yourself and colleagues and ensure there is adequate protection within the workplace and what is required by the Fire Service as part of your fire risk assessment.

To give you an insight into fire and the behaviour of fire and to help eradicate fire hazards before they actually cause a fire. To enable you to play an active part in the safety of all colleagues and people in an emergency situation and to be able to use fire extinguishers confidently, if this would be an appropriate course of action.

29.07.2019 

Knowing your demographic and why this is important

Who’s it for and what’s it about?

Regulatory Standard 2 of the SHR Framework states: The RSL is open and accountable for what it does. It understands and takes account of the needs and priorities of its tenants, service users and stakeholders. And its primary focus is the sustainable achievement of these priorities.

This means that committee and board members must have a sound understanding of the demographics (different groups who make up their tenants) of their tenants in order to provide services which best match their needs. This session will look at how committee/boards can gather this information about their tenants and how they can then use this data to inform their future planning for the association.

30.07.2019 

The Assurance Statement for Committee/Board

Who’s it for and what’s it about?

The biggest change to governance in the recently released Regulatory Framework Review was the Assurance Statement. Landlords will now have to prepare an Annual Assurance Statement confirming to the SHR that they meet the Standards and Requirements and what they are doing about any areas of material non-compliance. This statement will then be signed by the Chair. This session will look at how this is likely to work in practice for committee/boards; the challenges it presents; how committee/boards can assure themselves and how to act on and report areas of non-compliance.

31.07.2019  

CIH Level 3 in Maintenance and asset management

Who’s it for and what’s it about?

This course is designed for housing professionals, primarily those who are working in a maintenance or technical role. It will assist and enable them to support the maintenance operation within their organisation. It may also be suitable for individuals who have worked in other housing roles and are looking to develop their technical knowledge.

01.08.2019  

Understanding notifiable events, whistle blowing and conflicts of interest (Edinburgh)

Who’s it for and what’s it about?

This session focuses on three areas which need to be understood by all Committee/Board members and in the case of whistle blowing and conflict of interest, acted on personally.

In terms of notifiable events, there are lots of examples and no one is expected to remember the exhaustive list, but to ask the question at meetings.

With notifiable events, whistle blowing and conflicts of interest what is really important is that you understand the principles behind the policies and know what you should do as a Committee/Board member.

02.08.2019  

Valuing diversity

Who’s it for and what’s it about?

Managing equalities and the requirements of the Equality Act 2010 is vital to any organisation wishing to provide fair treatment for service users, Committee/Board members and staff and job applicants.

This half day session will provide a reminder to staff of the protected characteristics defined by the Equality Act 2010 and the various forms of discrimination/harassment recognised by the Act.

05.08.2019 

Working with confidence at the frontline

Who’s it for and what’s it about?

This session is designed to provide a platform to allow frontline staff to explore both the challenges and possible solutions that will allow them to act and feel more confident, and with a greater sense of resilience, when dealing with such change and challenges.

05.08.2019

Complaints handling process – refresher workshop for Committee/Board

Who’s it for and what’s it about?

This session is for Committee Members who would benefit from a timely refresher session on how the Complaints Handling Process should be effectively implemented, as per SPSO guidelines, and what constitutes best practice for a Committee to ensure that there is ‘learning’ from upheld complaints and their Association’s Complaints Handling Performance.

07.08.2019   

Facilities Services (SVQ Level 2)

Who’s it for and what’s it about?

This qualification is for you if you work within a concierge setting and/or carry out facilities management tasks in the work that you do. To achieve the Facilities management at Level 2 candidates need to show competency in the workplace carrying out the tasks. There are three mandatory units and three optional units. These can be chosen depending on what areas of work that are undertaken on a daily basis. This is normally completed over 9-12 months.

08.08.2019  

Summer sessions: Common human resource issues for new managers

Who’s it for and what’s it about?

As a new manager, or someone looking to become a manager, you will need a basic knowledge and understanding of the common staffing and HR issues that your team members are likely to face. The short session will give an overview of good practice in various scenarios such as sickness absence; disciplinary proceedings; grievances and managing performance.

12.08.2019   

Powerful presentations

Who’s it for and what’s it about?

This 1-day course is designed to add sparkle to presentations and will teach you the execution skills and techniques required for confident presentations. It is primarily designed for participants to use the skills in a number of work related scenarios.

12.08.2019   

What’s on the horizon for housing association/co-operatives?

Who’s it for and what’s it about?

This course is designed for new and experienced Committee/Board members who want to find out more about the current and future challenges likely to face housing associations and co-operatives in Scotland.

13.08.2019   

Welfare rights for housing staff

Who’s it for and what’s it about?

The course is aimed at all staff members who have a role to play in ensuring the financial stability of their organisation. All staff members of housing associations and co-operatives should have an understanding of the current and forthcoming changes and the impact on the ability of these organisations to continue to operate with financial stability.

15.08.2019   

Fundamentals of factoring

Who’s it for and what’s it about?

Fundamentals of Factoring is a SHARE training programme accredited by the Institute of Residential Property Management (IRPM). Completion of this programme leads to Associate membership of the IRPM (AIRPM). This programme, which consists of 6 modules, has been designed for all staff involved in the delivery of factoring services including property managers, surveyors, housing assistants, finance officers & assistants, customer service staff, repairs and maintenance officers, and those involved in the management of complaints and regulatory compliance.

15.08.2019  

Managing conflict on Committee/Boards

Who’s it for and what’s it about?

Some form of conflict is a natural part of working in a team, and it’s fair to say that it isn’t always a bad thing! However, this workshop will start to explore the causes of less helpful conflict, as part of Committee | Board life along with the 3 x basic steps that can be taken to help ‘head off’ or resolve such conflict – in a confident rather than combatant style.

19.08.2019  

Reaching your goals with your team

Who’s it for and what’s it about?

This course is for new and existing housing managers or supervisors who have been given responsibility to review and improve services and performance within their team or who are trying to implement new ways of working to modernise and innovate.

20.08.2019  

CIH Level 3 in Housing Practice

Who’s it for and what’s it about?

This course is ideal for staff and Committee/Board members who have already completed CIH Level 2 Certificate in Housing Practice or have at least two years’ experience in the job. It is the second rung in the ladder of career progression.

26.08.2019  

Understanding buildings and managing repairs (City & Guilds)

Who’s it for and what’s it about?

This programme has been designed specifically for non-technical staff involved in customer relations and repairs including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities or are new to a maintenance role.

26.08.2019  

Power of influence and assertion – essential management skills

Who’s it for and what’s it about?

Delegates will be exploring some theory, in terms of power bases and how to recognise and get the best out of ‘push-pull’ influences at work as well as considering the perils of manipulation and non-assertion and how this will impact on morale and team performance.

26.08.2019  

Finding the confidence to contribute to Committee/Board conversations

Who’s it for and what’s it about?

This session is designed to help newer Committee | Board members develop a sense of confidence and resilience, even though they may be more of an ‘introvert’ than an ‘extrovert’ when contributing to conversations and actions required of a robust governing body.

27.08.2019 

Understanding workplace information systems (ilm level 3)

Who’s it for and what’s it about?

This course is for anyone who wants to get to grips with how to manage information in the workplace in a legally compliant, efficient and professional way. It is especially relevant to frontline staff who deal with members of the public, contractors and other service providers.

28.08.2019  

Elementary legionella awareness (REHIS)

Who’s it for and what’s it about?

This one day course will provide staff members with the knowledge and understanding of how to manage the risk of Legionella. It has been designed and is moderated by the Royal Environmental Health Institute of Scotland (REHIS).

28.08.2019  

Summer sessions: Writing policies

Who’s it for and what’s it about?

This course will provide you with practical experience in writing policies and equip you with the skills to produce documents which are user-friendly and meet the needs of the intended audience. It is suitable for anyone who is involved in writing or adopting policies, who is new to policy writing or wishing to refresh existing skills.

29.08.2019 

Spring Forward

Who’s it for and what’s it about?

Spring Forward is a development programme delivered over 3 days, from the same stable as Springboard and Navigator and is for men and women who are either considering a move into a management or leadership role, or…eager to progress further in their management or leadership role.

29.08.2019 

CIH Certificate in Housing Practice SCQF Level 5

Who’s it for and what’s it about?

This course is ideal for staff who are new to housing, for staff who want to move into housing as their career, for Committee/Board members or anyone who is considering a career in housing. Also for tenants and residents wishing to explore housing topics to enhance their personal involvement and understanding in housing issues.

30.08.2019  

Domestic abuse awareness

Who’s it for and what’s it about?

This session is for all housing staff who work with tenants. It will highlight the impact of domestic abuse on the lives of those experiencing it, help delegates to spot potential warning signs, enable them to approach such issues sensitively and educate them on the specific type of support that a victim of domestic abuse may require.