Upcoming courses at SHARE



18.11.2019   Effective collections in factoring

Who’s it for and what’s it about?

This course is designed for those who work within a factoring role or those with a factoring function within their role. Delegates will examine owner occupier debts and what we can do as factors to reduce these and address consistent non-payers, as well as the do’s and don’ts of debt collection in relation to legislation and the deeds of condition.

 

18.11.2019   Maintenance – an introduction

Who’s it for and what’s it about?

This course will look at the importance of the maintenance function within a housing association as well as the legislation underpinning the maintenance service and the role of the Scottish Housing Regulator.

 

20.11.2019   Delivering great customer service – at the frontline

Who’s it for and what’s it about?

This session is for frontline staff, who are directly involved with the organisation’s customers, and are likely to be part of the customer services team, work at reception, in maintenance or housing management. Whatever their department they will definitely spend a lot of their time dealing with customers.

 

20.11.2019   Challenging views with care and confidence on a Committee/Board

Who’s it for and what’s it about?

This session is designed for any Committee/Board members who need a ‘wee bit more confidence’ to say what they feel because they fear that:
• it might not be as well received as you would like …
• others would put it better than you …
• or it might simply be that others ‘get in first’!

 

22.11.2019   Hoarding: what is it and what are appropriate interventions?

Who’s it for and what’s it about?

This course is aimed at housing staff at all levels including: housing officers, estate mangers and concierge staff. It will look at the concept of hoarding, what defines it, what may lead to someone engaging in hoarding behaviour and what interventions can be used to alleviate the impact of it on the individual, housing staff, emergency staff and the community as a whole.

 

25.11.2019   Finance – an introduction

Who’s it for and what’s it about?

This session will provide Committee/Board with an understanding of how finance operates within the housing sector. It is designed to provide you with an overview of the key areas in finance including the Committee’s/Board’s role in financial management, understanding financial terminology, the financial tools used and the key questions to ask.

 

26.11.2019   Managing anti-social behaviour in communities

Who’s it for and what’s it about?

This course is primarily for frontline housing practitioners who are dealing with reports and complaints from tenants about anti-social behaviour (ASB). Not only will it provide essential legal background knowledge, but also prepare you for the changes to Anti-Social Behaviour as outlined in the Housing (Scotland) Act 2014.

 

27.11.2019   The role of the Committee/Board in delivering good governance

Who’s it for and what’s it about?

This session aims to clarify the role and responsibilities of a Committee/Board in practical terms so that delegates can apply their knowledge within their own organisation and become a more effective member.

 

29.11.2019   Electrical safety awareness

Who’s it for and what’s it about?

This course is suitable for electrical and non-electrical personnel and considers basic electrical safety leading on to what the minimum requirements are for contractors coming on site and how to interpret their test reports. 

 

02.12.2019   TRIM Time management – personal efficiency and effectiveness

Who’s it for and what’s it about?

This course is for you if you want or need to improve your time management skills to ensure you assign adequate time to tasks, don’t miss deadlines, don’t let others down and generally take control of your working life to maximise your effectiveness and ultimately your use of that precious commodity – TIME!

 

02.12.2019   Development – an introduction

Who’s it for and what’s it about?

This session will introduce Committee/Board members to their role within a planned development programme. Delegates will explore funding options and examine the procurement process.

 

03.12.2019   Risk management for Committee/Board

Who’s it for and what’s it about?

This session is for Committee/Board members and will focus on your responsibilities to put in place specific measures for managing risk in the organisation. The environment of law and the influence of the Scottish Housing Regulator continue to make more demands on housing associations and co-operatives, so it is vital that through high-quality governance Committee/Board members are in a position to effectively manage business risks.

 

04.12.2019   Understanding Deeds of conditions

Who’s it for and what’s it about?

This course is for those who work within a factoring role or those who have a factoring function within their role where they will be responsible for examining deeds of conditions. Delegates will examine deeds of condition in detail, using real life examples, and explore the clauses within the title deeds and what restrictions these place upon the owner of the property or you as the factor.

 

04.12.2019   Performance conversations for managers: a new approach

Who’s it for and what’s it about?

This session introduces managers and decision makers to a new concept and approach to appraisal. One where five types of performance conversations, replace the more traditional annual appraisal conversation approach. Regular and structured conversations that managers’ can have with every team member, no matter what age or stage of their career.

 

04.12.2019   How to conduct an appraisal of a senior officer

Who’s it for and what’s it about?

This session will support Committee/Board members who will carry out the appraisal process and will help you prepare for a focused dialogue that will form a clear perspective on past performance as a basis for making future plans.

 

05.12.2019   Treasury management: compliance with CIPFA code

Who’s it for and what’s it about?

This course, for senior officers and finance staff, is designed to help you understand the CIPFA code to ensure compliance. The underlying principle that should shape any Treasury Management Policy is that the governing body is risk-averse. The policies and practices outlined within the policy should make clear that the effective management and control of risk are the prime objective of the strategy.

 

06.12.2019   Identifying hazards on home visits

Who’s it for and what’s it about?

This course is for any housing professional who enters people’s homes in the course of their job. Delegates will consider the risks that may be encountered when visiting homes alone, how to be prepared and risk-aware, lone working procedures, the issues you may be encountered with people, including issues for concern, and possible issues with the property.

 

10.12.2019   Taking minutes at meetings

Who’s it for and what’s it about?

This course is designed for staff who already take minutes at meetings on a regular basis, understand their roles but lack confidence in some areas.

It will enable them to revisit how to take effective notes, brush up on key skills and refine their own minute taking technique. This course requires some pre-course work – completing and returning a questionnaire – enabling the focus of this day to be note taking practice and writing up essentials.

 

10.12.2019   Housing associations and co-operatives – an introduction (staff)

Who’s it for and what’s it about?

This one day course is for staff who have joined your housing association/co-operative in the last few months. The course will introduce delegates to some of the main factors that impact the work that housing associations and co-operatives do.

 

10.12.2019   E-learning demo for Committee/Board

Who’s it for and what’s it about?

This e-learning demo will give you the tools to help you navigate through the system with ease, how to select courses and work through these at your own pace, complete assessments and print certificates.

 

11.12.2019   Emergency first aid at work

Who’s it for and what’s it about?

This course is suitable for emergency first aiders and will cover CPR, choking and the recovery position. The course syllabus is fully compliant with The Health and Safety (First-Aid) Regulations 1981. Once certified, participants require an annual update on their training.