Upcoming courses at SHARE



16.09.2019 & 23.09.2019   Annual effectiveness review

Who’s it for and what’s it about?

This session will look at the skills required to carry out the reviews and discuss self-assessment tools and how effective they are. If you are the Chair this could be helpful to you in your role as the reviewer.

18.09.2019   Measuring morale and boosting resilience

Who’s it for and what’s it about?

This course is aimed at managers and supervisors and intends to help them view morale as being as much a part of their day-to-day monitoring as attendance and time-keeping. Delegates will learn several ways to measure morale and handy tips to tease out the finer nuances of any morale issues. 

18.09.2019   Meeting and minute protocols – creating a policy and template

Who’s it for and what’s it about?

This course is aimed at managers and supervisors and intends to help them view morale as being as much a part of their day-to-day monitoring as attendance and time-keeping. Delegates will learn several ways to measure morale and handy tips to tease out the finer nuances of any morale issues.

19.09.2019   Development refresher for Committee/Board

Who’s it for and what’s it about?

This course will provide you with insight into the development process, explain recent changes to legislation and regulation impacting on development. It will also provide examples of good practice as well as a reminder about the roles and responsibilities of the Committee/Board in the development process.

20.09.2019   Working safely (IOSH)

Who’s it for and what’s it about?

Everyone at work should have an understanding of why they must ‘work safely’ and this course offers exactly that. The course is for people at any level who need a grounding in the essentials of health and safety.

24.09.2019   Business administration (SVQ Level 2)

Who’s it for and what’s it about?

The Business administration (SVQ level 2) is the qualification for you if you do general administration tasks. This is an entry level qualification aimed at junior members of staff or those new to the sector.

24.09.2019   Business administration (SVQ Level 3)

Who’s it for and what’s it about?

The Business administration (SVQ Level 3) is the qualification for you if you already have approximately two years’ experience of administration and you work as part of a team, but can also have some autonomy when making decisions in your job.

25.09.2019   Building mental resilience

Who’s it for and what’s it about?

This practical course will provide individuals with guidance in the skills and techniques essential to master mental resilience in order to think, behave and act efficiently and effectively when confronted by events. Given that a determination to deliver is central to effective leadership and management, mental toughness is an essential trait that individuals require in today’s working environment.

02.10.2019, 08.10.2019, 15.10.2019 & 22.10.2019   High performing teams

Who’s it for and what’s it about?

This course is designed to help staff and managers develop the knowledge and skills to create and maintain a high performing teams. Over four half days sessions we will utilise various skill sets, competencies and activities to raise self-awareness of participant’s contribution within a team as well as the other behavioural characteristics that need to be present to achieve a high performing team.

02.10.2019   Get on Board

Who’s it for and what’s it about?

The session will give brand new Committee/Board members a good reference point from which to navigate their way as they become familiar with terminology, roles and responsibilities, sector bodies and functions of their housing association or co-operative. It will also help them to find their place and their voice on the Committee/Board.

03.10.2019   Universal Credit and maximising tenants’ income

Who’s it for and what’s it about?

This course is for anyone who wishes to gain a greater understanding about the current benefits system and both the roll out and implementation of Universal Credit. This course will give front line workers the knowledge to understand their tenants benefit claims as well as the skills to maximise their tenants benefit incomes.

03.10.2019   Fundamentals of factoring – the fundamentals of building maintenance and managing repairs in common property

Who’s it for and what’s it about?

This unit will give you an overview of the factors role in maintaining common property; including carrying out inspections to common areas, proposing works in line with deeds of condition; as well as utilising the Tenement Management Scheme when deeds are unclear. This practical unit will look at real repair examples as well as the regulatory guidance when carrying out repairs.

04.10.2019   Managing risks in the workplace (ilm level 4 module)

Who’s it for and what’s it about?

This course has been created specifically for those working in maintenance, technical services or who have a role in development or will be expected to manage risks within a project or generally in your day to day activities. This course has been devised especially for those pursuing a career in maintenance, technical services or development and you want to develop a strong CV, build your confidence and provide opportunities to move from assistant to officer level.

04.10.2019   Abandoned tenancies and former tenant arrears

Who’s it for and what’s it about?

This course aims to make it crystal clear for our delegates exactly what the rules in terms of abandoned tenancies are, what procedures they need to be following to avoid possible court action by the tenant and how to effectively manage former tenant arrears generally.

07.10.2019   Housing associations and co-operatives – an introduction

Who’s it for and what’s it about?

The first session in the HAIAN series gives some background on the history of the development of housing associations in Scotland, how they are run along with an introduction to the role of the Scottish Housing Regulator.

08.10.2019   An introduction to meetings and minutes

Who’s it for and what’s it about?

This course is for anybody who is completely new to minute taking at meetings and will help prepare new note-takers to support a range of meetings. It will cover the purpose of meetings and minutes, the role of the minute taker, the different stages of preparation before a meeting, understanding meeting papers and terminology, and the basic theory of taking a minute of a meeting.

09.10.2019  Understanding buildings and managing repairs (Edinburgh)

Who’s it for and what’s it about?

Understanding building & managing repairs (City & Guilds Accredited Programme status). This programme has been designed specifically for non-technical staffinvolved in customer relations and repairs including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities, or are new to a maintenance role. The programme consists of five modules which can be taken together or as standalone one day courses. 

11.10.2019   Report writing

Who’s it for and what’s it about?

This practical course is for anyone who is charged with writing reports, big or small. It will consider the purpose, structure, content and presentation of your report. The session will look at reports from the instruction or need to present one, through to how you put together your final report, with helpful tips and techniques along the way to ensure that your reports are as informative as possible.

11.10.2019, 25.10.2019 & 01.11.2019   First aid at work

Who’s it for and what’s it about?

It is a legal duty for employers to ensure that if a member of staff takes ill or is injured while at work, immediate care and attention is provided. This course, delivered by a St Andrew’s First Aid trainer has been designed to ensure that delegates develop the practical skill and knowledge to provide that care and attention if and when it is required.

21.10.2019   The role of the Committee/Board – an introduction

Who’s it for and what’s it about?

This session will examine the role of the Committee/Board within a housing context as well as how that role works with staff and the role of staff in general. Delegates will also look at the Committee/Board role in governance, confidentiality, codes of conduct, Scottish Housing Regulator’s governance framework.

22.10.2019   Freedom of Information (Scotland) Act 2002 for Committee/Boards

Who’s it for and what’s it about?

This session will introduce Committee/Boards to the Act which will allow members of the public or the press to submit freedom of information requests.

23.10.2019   Fundamentals of factoring module 5

Who’s it for and what’s it about?

This unit will give you a background to how factors communicate with their customers, we will look at customer satisfaction and how this is measured, including the different ways in which owners can get in touch with the factor, all forms of communication and the regulatory framework and how factors publicise their factoring service and feedback, including newsletters and websites.

25.10.2019   Autumn session: Planning for change

Who’s it for and what’s it about?

This session will consider the necessary planning and preparation steps, to successfully implement major change, and the part that effective communication plays in ensuring clarity, understanding and buy-in to this change.

28.10.2019   Housing (SVQ Level 2)

Who’s it for and what’s it about?

This is an entry level qualification aimed at junior members of staff or those new to the sector. It covers customer service, IT, working with your team and with a choice of housing management or repairs. To achieve the SVQ in Housing at Level 2 candidates need to complete six modules, three core and three optional showing competency in the workplace. This is normally completed over 9 – 12 months.

28.10.2019   Housing (SVQ Level 3)

Who’s it for and what’s it about?

This qualification follows on from the SVQ level 2 in Housing and is aimed at staff who have responsibility for tasks or for supervising others. To achieve this qualification at Level 3 candidates need to complete eight modules, three core and five optional. This is normally completed over 9 – 12 months.

28.10.2019   Autumn session: Changing practice to deal with social security changes

Who’s it for and what’s it about?

This session will consider some of the main changes that universal credit has introduced, how these are operating in practice and how housing practitioners can deal with these both to the benefit of their tenants as well as ensuring arrears figures do not rise unnecessarily.

28.10.2019    Engaging tenants to improve service delivery

Who’s it for and what’s it about?

This session is for experienced Committee/Board members and will outline the responsibility, expressed in the Scottish Social Housing Charter 2017, on your organisation to engage with your customers.

30.10.2019   Factoring what Committee/Board need to know

Who’s it for and what’s it about?

This session is for Committee/Board members who have factored homeowners within their housing stock. It will give you an understanding of the legislation that factors are required to adhere to, including the Property Factors Register 2011 and the Code of Conduct as well as the Scottish Social Housing Charter 2017 and how owner’s services feed into this.