Upcoming courses at SHARE


22.04.2021 Know the codes

Who’s it for and what’s it about?

Housing associations and co-operatives are governed by a voluntary Committees/Boards. Understanding the principles and practices of governance is essential to being an effective Committee/Board member.

This session provides an overview of the various Codes and documents that guide the Committee/Board in fulfilling their roles and responsibilities.


28.04.2021 Adult support and protection

Who’s it for and what’s it about?

Designed for housing staff who may work with or encounter adults at risk of harm, the aim of this session is to look at and discuss the practical application of the Adult Support and Protection (Scotland) Act 2007. It covers the three point checklist, the use of referral forms and the thresholds of harm that may or may not be reached, and what action is then taken.

The course looks at relevant case studies to allow delegates to gain a better understanding of how this legislation works in practice. On completion of this session, delegates should feel more confident in their abilities to deal with this difficult and complex area of their work.


29.04.2021 Dealing with stress and anxiety on returning to work – Covid19

Who’s it for and what’s it about?

The purpose of this course is to enable participants to deal more effectively with anxiety and stress and to support participants to navigate better through the changes that have been experienced by all during this current crisis. It will also look at how to cope with stress and anxiety people may experience as lock down measures are eased and staff return to work.


29.04.2021 Questions you should be asking – about your tenants

Who’s it for and what’s it about?

All Committee/Board members will be endeavouring to make the best decisions possible for their tenants and service users but a significant number of them will not be confident about knowing the profile, needs and aspirations of their tenants – as the Regulatory Standards expects them to. This course will take delegates through the information they need to know about their tenants, how this profile information is crucial to their decision making and what more they should be asking of the organisation in order to ensure that the needs and aspiration of tenants are heard and fed into decisions wherever possible.


05.05.2021 Measuring value for money (VFM) – committee/board expectations

Who’s it for and what’s it about?

Committee/Board members of housing associations and co-operatives are responsible for ensuring that their organisation is offering value for money to tenants and other customers. This session will consider what value for money is, what an organisation’s obligations are in relation to VFM and how this can be monitored and assessed.


07.05.2021 Telephone – essential business skills

Who’s it for and what’s it about?

90% of all business in the UK is conducted by telephone; it is the most important medium of communication in the last century.

You will learn how to handle customer calls with courtesy, enthusiasm and a friendly efficiency and how to use high impact telephone techniques which create understanding, build rapport and get the message across. You will also learn how to make the most of the opportunities provided with every telephone call.


10.05.2021 Using social media to connect with your tenants at this time

Who’s it for and what’s it about?

Lockdown has required housing associations and co-operatives to alter their service delivery in ways that we previously thought were impossible, and all at speed. As the country moves to use technology and remote methods of communication to help ensure we are all connected and informed as best we can be.


11.05.2021-27.07.2021 Understanding buildings & managing repairs

Who’s it for and what’s it about?

This programme has been designed specifically for non-technical staff involved in customer relations and repairs including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities, or are new to a maintenance role.

The programme consists of five modules which can be taken together or as standalone one day courses. After attending the five modules delegates can take the assessment.

On successful completion delegates receive a certificate for the programme. The five modules have to be completed within a 12 month period.


12.05.2021 Managing risk in the workplace (ilm level 4 module)

Who’s it for and what’s it about?

This course has been created specifically for those working in maintenance and technical services or who have a role in development or will be expected to manage risk, either within a project or generally in their day-to-day activities.

It has been devised especially for those who want to strengthen their CV, build their confidence and progress from assistant to officer level.


13.05.2021 The Scottish Housing Regulator: what committee/board members need to know

Who’s it for and what’s it about?

The course will cover: the history/context of regulation in the social housing sector; the focus and remit of the regulator; the regulatory standards; the Annual Return on the Charter (ARC), data collection, engagement and how the regulator regulates; the powers of the regulator to intervene; SHR expectations of Committee/Board and the importance of getting governance right.


17.05.2021-21.05.2021 HeadStrong’s Positive Lessons on Mental Health

Who’s it for and what’s it about?

One good thing about 2020 is that staff and employers alike started taking much more notice and care of their own and their team’s mental health. In the hope that we can continue this positive development, we are bringing back our five day program to help delegates to learn positive lessons about their mental health.


17.05.2021 The basics of Office 365 for Committee/Board

Who’s it for and what’s it about?

This course will support your committee to work remotely using office 365 tools. We will explore the basics of how to work with Teams, email and Yammer to collaborate and share information securely while carrying out their role on the committee board. We will also explore how to download board papers from the online portal SharePoint.


18.05.2021 Covenants for Committee/Board

Who’s it for and what’s it about?

Your organisation is likely to have some loan agreements in place; some organisations will depend on these more than others. The terms of these loan agreements or covenants are incredibly important and can place restrictions on your business or have serious ramifications if they are breached in any way. Circumstances arising from last year’s lockdown made breaching certain types of covenants much more likely and organisations had to navigate a perilous path through this.

This short session will help Committee/Board members to better understand what their covenants do, the importance of maintaining them and how to deal with breaches and potential breaches, both from a strategic and regulatory point of view.


19.05.2021 Managing your remote working team

Who’s it for and what’s it about?

This initial 2 hour ZOOM session has been designed for managers who would appreciate the opportunity to connect with some ideas and best practice on effectively managing remote teams. We’ll be looking at some essential management and leadership skills that will help remote teams feel connected, supported and valued in this new phase of our working lives and highlighting the importance of well-being on team effectiveness and performance.


24.05.2021 How to work with Office 365

Who’s it for and what’s it about?

The course will explore how to work remotely with Office 365 exploring a variety of applications that interface with each other to keep you, your team and customers connected. This course comes with an easy to follow user guide to use after your course ends.


26.05.2021 Questions you should be asking – equalities and human rights

Who’s it for and what’s it about?

The SHR has made it clear that one of their upcoming areas of focus will be how human rights feeds into service delivery in housing organisations. This twinned with the already increased equalities expectations set out in the regulatory framework means Committee/Board members must be able to scruntinise how their associations are providing equality of opportunity in the services they provide.

The session will also explore the type of information Committee/Boards should receive and the questions they should be asking to ensure that their organisation is complying with the expectations of the regulator and their tenants.


27.05.2021 Fundamentals of factoring

Who’s it for and what’s it about?

Fundamentals of factoring is a SHARE training programme endorsed by the Institute of Residential Property Management (IRPM). Completion of this programme leads to Associate membership of the IRPM (AIRPM).

This programme, which consists of 6 units, has been designed for all staff in the delivery of factoring services including property managers, surveyors, housing assistants, finance officers and assistants, customer service staff, repairs and maintenance officers as well as those involved in the management of complaints and regulatory compliance.

IRPM is the UK’s leading professional property management body offering qualifications and accreditation. SHARE is the only organisation in Scotland delivering this nationally recognised IRPM course.


27.05.2021 Housing (SVQ Level 3)

Who’s it for and what’s it about?

This qualification follows on from the SVQ Level 2 in Housing and is aimed at staff who have responsibility for tasks or for supervising others.

To achieve this qualification at Level 3, candidates need to complete eight modules; three core and five optional. This is normally completed over a period of nine to twelve months.