Upcoming courses at SHARE


23.10.2020 Performance conversations for managers

Who’s it for and what’s it about?

The traditional focus of many appraisal systems has been around a formal ‘structured performance based’ conversation once or twice a year, based on the premise that managers and their reports will be having less formal 1-2-1 meetings in between times. This session introduces managers and decision makers to a new concept and approach to appraisal where five types of performance conversations replace the more traditional annual appraisal conversation approach with regular and structured conversations that managers can have with every team member, no matter what age or stage of their career. This engaging session provides an introduction to the ‘Five Conversations Framework’ and how it can be used to facilitate regular and meaningful performance based conversations in your association that work well for you, your team and the organisation as a whole.


26.10.2020 An introduction to tenancy sustainment

Who’s it for and what’s it about?

This course is for housing practitioners who contribute to supporting customers in their tenancy. This includes housing officers and staff dealing with specialist functions, for example, allocations, arrears, anti-social behaviour and complaints. This course looks at how to prevent avoidable tenancy failures and help housing staff to develop tools to improve tenancy sustainment, decrease evictions, abandonments and early tenancy termination.


26.10.2020 Adult support and protection

Who’s it for and what’s it about?

Designed for housing staff who may work with or encounter adults at risk of harm, the aim of this session is to look at and discuss the practical application of the Adult Support and Protection (Scotland) Act 2007. It covers the three point checklist, the use of referral forms and the thresholds of harm that may or may not be reached, and what action is then taken. The course looks at relevant case studies to allow delegates to gain a better understanding of how this legislation works in practice. On completion of this session, delegates should feel more confident in their abilities to deal with this difficult and complex area of their work.


26.10.2020 Knowing your tenants and why this is important

Who’s it for and what’s it about?

Regulatory Standard 2 of the SHR Framework states: The RSL is open and accountable for what it does. It understands and takes account of the needs and priorities of its tenants, service users and stakeholders. And its
primary focus is the sustainable achievement of these priorities.

This means that Committee/Board members must have a sound understanding of the demographics (different groups who make up their tenants) of their tenants in order to provide services which best match
their needs. This session will look at how Committee/Board can gather this information about their tenants and how they can then use this data to inform future planning for the association.


28.10.2020 The role of the Committee/Board (HAIAN)

Who’s it for and what’s it about?

This session will examine the role of the Committee/Board within a housing context as well as how that role works with staff and the role of staff in general. Delegates will also look at the Committee/Board role in governance, confidentiality, codes of conduct, Scottish Housing Regulator’s governance framework.


29.10.2020 Measuring morale in the workplace

Who’s it for and what’s it about?

Never have companies and organisations worked in a more challenging environment, with pressures on staff coming from remote working as a result of COVID 19, increased workloads coupled with working from home and the personal and professional pressures associated with this new way of working.

During these difficult and challenging times, it is important to focus on staff morale in the workplace and how to support increased staff morale when faced with multiple pressures and manage these to support positive staff morale.


30.10.2020 The Model Complaints Handling Procedure (MCHP) and what does it mean for you!

Who’s it for and what’s it about?

This informative course is designed to ensure housing associations, and their staff, are aware of what is expected of them when they receive a complaint from the public. The Scottish public Services Ombudsman (SPSO) are responsible for ensuring complaints are handled effectively by most organisations across Scotland, including housing associations and Scottish Government agencies or directorates. They are also responsible for developing a Model Complaints Handling Procedure (MCHP) which associations must be compliant with.