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Engaging tenants to improve service delivery
Who’s it for and what’s it about?
This course will outline the obligation, through the Charter, the Scottish Housing Regulator (SHR) and the Scottish Government, on your organisation to engage with your customers.
Delegates will be invited to discuss what their organisations are doing, what is working in the wider sector, what are the challenges in tenant engagement and how these are being tackled, and what impact digitalisation is having on how we connect with customers.
Course Content
• Customer Engagement methods
• What tenant scrutiny is and what it’s not
• Understand what the SHR, the Scottish Government and the Charter expectations are on your organisation
• Look at examples of best practice across UK
• Discuss what would work well within your organisation
Learning Outcomes
• Understand the key role of the Charter, SHR and the Scottish Government in customer engagement
• Discuss the merits of engagement tools used across the country
• Understand the role of tenant scrutiny
• Appreciate what others are doing
• Review what’s best for you
Course date: 22/05/2025
Delivery: Remote delivery
Trainer: Stuart Eglinton
Cost: Member £110 / Non-Member £250
Book your place HERE or email info@share.org.uk
