05.11.2024   Fundamentals of factoring

Who’s it for and what’s it about?

This six-day course, approved by The Property Institute (TPI), will give delegates the fundamental knowledge essential to providing a factoring service within Scotland.

 

06.11.2024   Housing management – an introduction

Who’s it for and what’s it about?

In this course Committee/Board members will learn more about the key housing management functions of their associations, including allocations, rent management, tenancy relations and anti-social behaviour.

 

06.11.2024   Rent arrears

Who’s it for and what’s it about?

This webinar covers how to tackle arrears, particularly where there are complex housing management issues. focuses on how to deal with and reduce high level arrears cases.

 

07.11.2024   Preparing housing staff for court

Who’s it for and what’s it about?

This course is suitable for any housing staff member involved in the process of managing breach of tenancy cases for rent arrears and anti-social behaviour, which proceed to court stage. It will be delivered by a solicitor and will discuss the preparation and paperwork that housing staff must complete before initiating proceedings, the procedures that must be followed when pursuing legal action and the presentation of cases in the courtroom.

 

12.11.2024   CIH Level 3 Certificate in Housing Maintenance and Asset Management

Who’s it for and what’s it about?

This qualification explores some of the functions that are critical to housing maintenance teams within social housing. It is suitable for those with some experience in the area, or those currently working within housing, and will explore many practical issues and challenges faced by repairs and maintenance assistants and officers.   

 

12.11.2024   Child support and protection

Who’s it for and what’s it about?

This course is for staff working with families where children may be at risk of harm, including: housing managers, housing officers, neighbourhood housing management officers, anti-social behaviour teams, community wardens, repairs officers and estate-based staff.

 

13.11.2024   Effective collection in factoring

Who’s it for and what’s it about?

This course will highlight the importance of managing debts from the moment a debt arises and examine the prescriptions and limitations of debt collection. We will also explore where debt comes from and if there are tools you can put in place to manage this before it arises.

 

20.11.2024   Understanding how to manage contracts and contractors in the workplace (ILM Level 3 Module)

Who’s it for and what’s it about?

This qualification is for anyone who will be acting on behalf of their organisation to negotiate and award contracts and manage them alongside the contractors. It is ideal for those in technical services or development roles who want to develop their knowledge, understanding and skills in this area.

 

20.11.2024   Development – an introduction

Who’s it for and what’s it about?

This course will introduce the development process to Committee/Board members. It will consider the steps required to plan and execute a new build or investment programme, an overview of the funding mechanisms for these, the regulation and risks involved in this, and the sustainability principles that will guide new projects.

 

21.11.2024   Mastering difficult conversations

Who’s it for and what’s it about?

This course is designed to help managers, new managers and aspiring managers to handle difficult conversations, enabling them to listen effectively, ask the right questions; and tailor their approach depending on the subject matter.

 

25.11.2024   Universal Credit and maximising tenant income

Who’s it for and what’s it about?

This training course is for anyone who wishes to gain a greater understanding about the current benefits system and both the roll out and implementation of Universal Credit. This course will give front line workers the knowledge to understand their tenants benefit claims as well as the skills to maximise their tenants benefit incomes.

 

26.11.2024   Building resilience for your team - caring for self, caring for others

Who’s it for and what’s it about?

This two-day course has been designed for leaders and managers to build the skills and techniques that can help them to work well and support staff in challenging and sometimes stressful situations. It makes the links between resilience and emotional intelligence and gives leaders space to reflect on their own strengths, influence and impact. 

 

26.11.2024   Eviction update

Who’s it for and what’s it about?

This short webinar provides the most up to date legislative requirements for proceeding with eviction on varied grounds.

 

27.11.2024   Getting to grips with the Property Factors Code of Conduct

Who’s it for and what’s it about?

This one-day course will explore the Property Factors Act, why it was introduced and how to effectively use the code of conduct as well as the implications of failing to do so.

 

27.11.2024   CIH Level 3 Certificate in Housing Practice

Who’s it for and what’s it about?

This qualification explores many of the functions that are critical to housing management teams within social housing. It is suitable for those with some experience in the area, or those currently working within housing, and will explore many practical issues and challenges faced by housing officers or housing assistants.   

 

28.11.2024   Electrical safety awareness

Who’s it for and what’s it about?

This course is suitable for electrical and non-electrical personnel and considers basic electrical safety leading on to what the minimum requirements are for contractors coming on site and how to interpret their test reports.