29.04.25  Repairs and maintenance skills

Who’s it for and what’s it about?

This practical course will empower staff to report more accurately the problems they encounter, leading to more effective repairs reporting and improved diagnostics to carry out repairs accurately.

 

30.04.25 Questions you should be asking - Finance

Who’s it for and what’s it about?

This course aims to support Committee/Board members in their understanding of housing finance by helping them identify the critical questions they should be asking and why.

 

30.04.25 Engaging young people – match creativity with creativity, skill for skill and lets all learn

Who’s it for and what’s it about?

The session, aimed towards both Staff and Committee Members, will show ways in which you can engage effectively with the target audience of young people. It will help you to find a way to make sure the business priorities are woven into youth engagement, as well as discussing ideas on where to do your outreach programmes.

 

01.05.25 Managing tenant expectations

Who’s it for and what’s it about?

This short course is for those working in customer facing roles. It will discuss how we can, in the face of all these different pressures, manage customer expectations. In doing this, we want to maintain high levels of service and satisfaction, as well as minimising the risk of conflict or complaints from customers about service delivery.

 

06.05.25 CIH Level 3 Certificate in Housing Practice - May

Who’s it for and what’s it about?

This qualification explores many of the functions that are critical to housing management teams within social housing. It is suitable for those with some experience in the area, or those currently working within housing, and will explore many practical issues and challenges faced by housing officers or housing assistants.   

Learners will be led by an experienced housing professional and will consider a range of topics, including: the housing system, equality and diversity, professional practice skills, occupancy, tenure and letting and rental income management. 

 

07.05.25 The Scottish Housing Regulator: What Committee/Board need to know

Who’s it for and what’s it about?

This course is designed for committee members, new and established, with the aim of providing clarity about the role and power of the SHR in relation to their organisation.

 

07.05.25 De-escalating aggression and conflict

Who’s it for and what’s it about?

This course is suitable for frontline staff who are in regular contact with members of the public and service users who may become frustrated, upset or aggressive.

The training focuses on verbal and non-verbal communication used to calm and defuse conflict. These methods are intended to be successful prior to the need to use any physical intervention or exit strategy and include approaches to providing service, recognition of warning signs, de-escalation models and cultural awareness.

 

07.05.25 Maximising Meetings

Who’s it for and what’s it about?

Meeting overload continues to be a big problem for many companies, with too many and inefficient meetings being key obstacles to productivity.

If you are looking to rethink your team’s meeting culture and want to find ways to optimise your meetings, reduce meeting fatigue and boost productivity – this workshop is for you.

 

08.05.25 Breakfast networking event in Edinburgh

Who’s it for and what’s it about?

Share are excited to invite housing professionals in the east coast to a special free networking event on Thursday, 8th of May from 9.15am – 11.30am at BTO Solicitors in Edinburgh, offering valuable insights into the latest trends and challenges in the sector.

Whether you work in housing management, part of the senior management team, or support services, this FREE event is a great opportunity to hear from leading sector specialists.

 

08.05.25 Interview Skills – YHP Network

Who’s it for and what’s it about?

The next Young Housing Professional’s Network meeting is due to take place on the 8th of May, from 10-12pm, hybrid, at Partick Housing Association’s offices, with the option to join online via zoom. This event is a great opportunity for YHP’s to build their skills and confidence and ability to perform well during interviews, throughout their career.

 

13.05.25 Mental Health Awareness (Webinar)

Who’s it for and what’s it about?

This webinar is designed to give a short and timely refresher on mental health awareness in the workplace during Mental Health Awareness week. The session will look at myths and misconceptions in mental health, the most regularly report symptoms and common mental health conditions; where workplace stress sits in the context of mental health and how we can change perceptions and challenge stigma in our organisations.

 

14.05.25 CIH Level 3 Certificate in Housing Maintenance and Asset Management – May 

Who’s it for and what’ it about?

This qualification explores some of the functions that are critical to housing maintenance teams within social housing. It is suitable for those with some experience in the area, or those currently working within housing, and will explore many practical issues and challenges faced by repairs and maintenance assistants and officers.   

 

14.05.25 Wellbeing Network - May

Who’s it for and what’s it about?

The Wellbeing Network is a sub-group of our HR and Corporate Services Network, focusing specifically on all things workplace wellbeing. The Wellbeing Network is free for Share Members to attend. A small fee of £45pp is applicable for Non Members.

The network meets twice per year and shares advice and good practice within the group all year round on our online forum. 

 

14.05.25 Effective voids management 

Who’s it for and what’s it about?

This course is for housing staff with the responsibility for managing void properties who may be experiencing difficulty in letting properties due to low demand, the impact of welfare reforms or how properties are promoted.

This course looks at how to improve void to let times especially in relation to difficult to let properties from an operational and strategic perspective.

 

15.05.25 Governance Masterclass 2: The information you require

Who’s it for and what’s it about?

This is the second part of Share’s Governance Masterclass, created to help all committee/board members navigate governance confidently. The second session in this programme will look at the information that the SHR requires from organisations to ensure they are well governed and meeting regulatory requirements, such as the ARC and financial returns.   

The session will also look at what other information that Committee/Board members require to assure themselves that they are ensuring strong and compliant governance.

 

21.05.25 Governance Masterclass 3 – The regulatory standards

Who’s it for and what’s it about?

This is the third session in our Governance Masterclass series for all Committee/Board members; and focuses on the Regulatory Standards, looking at each of the standards and what organisations need to do to comply with them.  

It will consider the role of Committee/Board members; what information they should expect from their senior staff; what questions they should be asking and what assurance they should be looking for that the organisation is complying with the Standards or what action is being taken to ensure compliance.

 

21.05.25 Report writing

Who’s it for and what’s it about?

This practical course is for anyone who is charged with writing reports, big or small. It will consider the purpose, structure, content and presentation of your report. The course will look at reports from the instruction or need to present one, through to how you put together your final report, with helpful tips and techniques along the way to ensure that your reports are as informative as possible.

 

22.05.25 Dampness, Condensation and Mould: What staff should know (Webinar)

Who’s it for and what’s it about?

This short webinar is aimed towards all staff members working within the sector, who have a responsibility to their tenants to understand the basic concepts of damp, condensation and mould. You will learn about the different types of dampness, their causes and how to prevent it. You will tackle the concept of, “is condensation a lifestyle issue?” as well as appreciating the importance of keeping clear records of cases presented to you, within your organisation.

 

22.05.25 Engaging tenants to improve service delivery

Who’s it for and what’s it about?

This course is for experienced Committee/Board members and will outline the responsibility, through the Charter, the Scottish Housing Regulator (SHR) and the Scottish Government, on your organisation to engage with your customers. It will also detail what others are doing in terms of engagement and tenant scrutiny and what is working best north and south of the border. There will be room for discussion on what would be best for your organisation.

 

28.05.25 Covenants and long-term financial planning

Who’s it for and what’s it about?

This course will guide delegates through the new financial landscape post-pandemic, looking at the opportunities and threats to financial stability that may lie ahead.