Asset Management Assistant – Almond Housing Association



Job Ref:  ALM157

£16,477 - £26,325 per annum

Almond Housing Association is a registered Scottish Charity based in Livingston, providing homes for social rent throughout West Lothian.

We are currently seeking an enthusiastic individual who is customer focussed and who has great attention to detail to join our team as an Asset Management Assistant. Self-motivated with good administrative skills, you will support our Asset Management team with a range of day to day tasks including:

  • Data Input, Record Keeping and Report Production - Ensure Asset Management information is kept up to date by recording data promptly and accurately, including:  repair instructions, service records and certificates, customer feedback surveys;
  • Delivering excellent Customer Service - Deal promptly with requests for information from internal and external customers. Carry out regular telephone customer satisfaction surveys to obtain feedback in relation to the services delivered by the Asset Management team. Contribute to the frontline resolution of complaints where appropriate;
  • Monitor Service Delivery- Review contractor activity  and  produce  performance reports in relation to contractor service delivery;
  • Team Working- Provide administrative support to the wider Asset Management Team and contribute to the successful delivery of the Asset Team’s operating plan.

As part of our commitment to attracting the very best, we offer a comprehensive reward and benefits package including 34 days annual leave, contributory pension scheme and the opportunity to participate in Almond’s flexi-time scheme. For further details or to apply, please see our website at: www.almondha.org.uk and send all applications to enquiries@almondha.org.uk.

Closing date:  Monday 29th July 2019