Customer Experience Manager (Landlord)



Role: Customer Experience Manager (Landlord)

Salary: Competitive salary of £41,206 - £44,547 per annum  

Location: flexible

Job type: Full Time, Permanent

Job Ref: CEM - 125

Closing Date: 23 April 2021 (12 noon), Interviews will take place on 5 May 2021

Are you looking for an exciting and challenging role in a progressive Housing Association?

Trust Housing Association has a new and exciting opportunity for a Customer Experience Manager (Landlord).

We are looking for a driven, enthusiastic, and effective Manager, with a passion for delivering exceptional customer experiences, to lead a geographically dispersed team of Customer Experience Partners. With a proven track record of leading and inspiring you will have responsibility for delivering our new and exciting strategy, The Time Is Now.

With a good working knowledge of the housing sector you will be required to demonstrate excellent leadership, written and verbal communication skills and have excellent computer literacy skills with experience of Microsoft Office applications.

About Trust Housing

Trust Housing Association is a national housing, support, and care provider, offering a range of accommodation and support services. We have over 3600 properties across 23 local authority areas from the Highlands and Islands to Dumfries & Galloway.

If you have the necessary skills, experience, and drive to deliver exceptional customer experiences and would like to be part of our future delivering our new exciting and innovative strategy we would love to hear from you. If you would like to know more about this exciting opportunity, please visit our website for further details or contact Gregor Colville, Head of Customer Experience (landlord) for an informal chat.

In return for your enthusiasm and commitment we will offer you: -

  • 35 hours per week with flexi-time
  • Competitive salary of £41,206 - £44,547 per annum
  • Car Allowance £418 per month
  • Access to paid training & continued personal development
  • A choice of pension scheme with employer contributions 
  • Generous holiday entitlement  

Trust is an Investor in People Gold accredited employer, a Leader in Diversity and a fantastic place to work.

We are an equal opportunities employer and welcome applications from all sections of the community.

Trust Housing Association is a Registered Scottish Charity- SC009086